Core Viewpoint - The article emphasizes the importance of professional attitude and capability in handling refund requests in the investment sector, highlighting that effective management of these requests can enhance trust and long-term value recognition from investors [1][2][3] Group 1: Professional Attitude - A rigorous process control is essential in investment services, where any oversight can lead to a trust crisis. Standardized operational norms covering the entire refund process are crucial [1] - Digital tools can facilitate online refund channels, providing real-time updates and detailed fee breakdowns to ensure transparency and protect investors' rights [1] Group 2: Professional Capability - The core of resolving refund disputes lies in the institution's professional capability, which includes solid investment research and risk management experience [2] - Institutions should help investors understand the relationship between short-term fluctuations and long-term value, guiding them to assess the necessity of refunds objectively [2] - Dynamic adjustment of asset allocation based on investors' risk preferences can turn refund requests into opportunities for optimizing investment structures [2] Group 3: Emotional Connection - Emotional support is a critical aspect of professional attitude, as refund requests often stem from investors' emotional fluctuations [2] - Institutions should establish multi-channel communication mechanisms to actively listen to investors and address their real needs [2] - Providing timely responses and optimizing service details can enhance the emotional connection with investors, fostering a sense of being valued and cared for [2] Group 4: Long-term Trust - A comprehensive professional attitude throughout the refund process not only ensures the safety of funds but also builds long-term trust in the institution's capabilities and responsibilities [3] - This trust serves as a foundation for the institution's stability during market fluctuations, creating a safer and more valuable environment for wealth growth for investors [3]

Core Viewpoint - Nengchain Zhidian (NASDAQ: NAAS) has received a non-compliance notice from Nasdaq for failing to timely submit its 2024 annual report, risking delisting if compliance is not restored by November 11, 2024 [1] Financial Performance - For Q3 2024, Nengchain Zhidian reported revenues of 44.448 million RMB (approximately 6.334 million USD), with a significant increase in gross profit margin to 57% from 38% year-over-year [3][4] - The company achieved a net profit milestone with a quarterly operating profit of 20.6 million RMB (approximately 2.9 million USD) [3] - Cumulatively, the company has reported losses of 260 million RMB, 563.7 million RMB, and 130.7 million RMB from 2021 to 2023, with a reduced loss of 37.06 million RMB in the first three quarters of 2024 [5] Operational Challenges - Nengchain Zhidian faces intense competition in the charging station market, with major operators terminating partnerships, leading to a significant disconnection of charging stations from its network [5] - The company emphasizes the need to adapt to changing market conditions, improve operational efficiency, and enhance customer retention and marketing efforts [5] Governance and Management Issues - The company has experienced internal governance issues, including the cancellation of its annual shareholder meeting originally scheduled for January 25, 2025, for a thorough review of current circumstances [6] - Recent ownership changes and stock freezes involving key executives have further weakened investor confidence [6]