Core Viewpoint - The rise of smart learning devices in home education has led to an increase in consumer complaints, particularly regarding the "Listening Treasure" product from NetEase Youdao, which claims to offer "massive official teaching materials" but requires users to subscribe to unverified personal cloud resources, raising concerns about copyright risks and timely updates of educational materials [2][6][10]. Group 1: Consumer Complaints - Multiple parents have reported issues with the "Listening Treasure" device, including the lack of access to the promised official educational materials and the need to navigate complex subscription processes to find resources [3][4]. - Parents have expressed concerns about the accuracy and legality of the shared resources, fearing that unverified content could negatively impact their children's learning and well-being [4][10]. - The device's reliance on user-shared resources raises questions about the company's compliance with copyright laws, as unauthorized sharing could lead to legal repercussions for the platform [11][13]. Group 2: Copyright and Content Updates - The company acknowledged that due to changes in the copyright market, certain educational materials, including the Beijing version, will be removed by September 2024, which has not been clearly communicated to consumers [6][8]. - There are complaints about the slow updates of educational materials, with some parents noting that their devices have not been updated with the latest versions of textbooks, causing disruptions in their children's learning [14][15]. - The presence of only a few officially authorized resources within the device has led to dissatisfaction among parents, who expected comprehensive and up-to-date content [8][16]. Group 3: Market Implications - The issues surrounding the "Listening Treasure" device highlight a regulatory gap in the rapidly growing smart education hardware market, emphasizing the need for clearer guidelines and compliance with copyright laws [2][11]. - The reliance on user-generated content for educational resources may undermine consumer trust and could damage the company's reputation if not addressed properly [11][16]. - The situation reflects broader challenges in the smart education industry, where companies must balance innovation with legal compliance and consumer expectations for quality educational content [11][13].