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899项政务服务事项实现“一次不用跑”
Liao Ning Ri Bao· 2025-11-21 00:45
Core Points - The Liaoning Government Service Network has launched a new section for "one-time no need to run, delivery of certificates to the door," with the first batch of 899 government service items published across multiple platforms [1] - Among the 899 service items, 477 can be processed entirely online without face-to-face approval, while 422 items allow for online application and material mailing, achieving "zero face-to-face" interaction and delivery of certificates [1] - This reform aims to enhance government service efficiency by leveraging digital technology, transforming the interaction model between the government and the public, and significantly reducing time and transportation costs for citizens [1] Summary by Sections Government Service Efficiency - The initiative represents a significant move towards improving government service efficiency by reducing the number of steps and optimizing processes [1] - The provincial data bureau emphasizes the importance of this reform in addressing deep-seated issues in government service delivery [1] Quality Assurance - To ensure service quality, the provincial data bureau will utilize various channels, including the government service "good and bad review" system and the 12345 hotline, to monitor the effectiveness of service delivery [1] - A feedback loop will be established to continuously improve service quality based on public input [1] Future Plans - The provincial data bureau plans to further optimize online processes, enhance system usability, and improve delivery mechanisms for electronic documents [2] - There will be a push for local governments to compile and publish their own lists of "one-time no need to run, delivery of certificates to the door" services [2]