Financial Data and Key Metrics Changes - Total sales for the third quarter were $5.8 billion, down 6.9% year-over-year, reflecting lower volume [15] - Retail unit sales declined by 8%, with used unit comps down 9% [15] - Average selling price increased to $26,400, a year-over-year increase of $230 per unit [15] - Net earnings per diluted share were $0.43, down from $0.81 a year ago, impacted by $0.08 of restructuring expenses [16] - Total gross profit was $590 million, down 13% from the previous year [16] - SG&A expenses were $581 million, up 1% from the prior year [17] Business Line Data and Key Metrics Changes - Used retail margin decreased by 11% to $379 million, driven by lower volume and profit per used unit of $2,235 [16] - Wholesale vehicle margin decreased by 17% to $115 million, with gross profit per unit down approximately $120 year-over-year [17] - CarMax Auto Finance (CAF) income was $175 million, up 9% over last year [17] Market Data and Key Metrics Changes - The company purchased approximately 238,000 vehicles during the quarter, down 12% from last year [16] - The average wholesale selling price declined by $40 per unit to $8,100 [15] Company Strategy and Development Direction - The company is focused on narrowing the price gap with the broader marketplace by lowering margins and increasing marketing spend [10][12] - A renewed emphasis on customer experience and digital selling capabilities is being prioritized to drive conversion and improve customer satisfaction [11][25] - The company aims to reduce SG&A expenses by at least $150 million by the end of fiscal year 2027 [18] Management's Comments on Operating Environment and Future Outlook - Management acknowledges that recent results have been unacceptable and emphasizes the need for immediate change [5][10] - There is optimism that immediate pricing and marketing actions will improve sales performance, although they may pressure earnings in the near term [13][19] - The company believes it has the necessary attributes for a successful turnaround and is committed to strengthening performance [14][25] Other Important Information - The board is actively searching for a permanent CEO who can drive sales and maximize the benefits of the omnichannel experience [6][7] - The company is committed to leveraging technological platforms and process enhancements to reduce costs [12] Q&A Session Summary Question: Can you provide insight on the GPU reset expected in February? - Management indicated that margin reductions will be meaningful and are optimistic about improving retail sales trends [30] Question: Are there customer cohorts where CarMax has become less competitive? - Management noted a loss of volume in the higher FICO segments and is focused on recapturing that market [31][32] Question: What is the baseline SG&A for the $150 million reduction goal? - The baseline SG&A is approximately $2.5 billion, with reductions compared to last year [47][48] Question: What is the strategy for reducing COGS? - The company is focused on COGS reduction through initiatives like regional reconditioning centers and improved parts selection tools [79][80] Question: What is the outlook for service margins? - Service margins are under pressure, with expectations of being slightly profitable or unprofitable for the full year depending on sales performance [93][94]