Group 1 - Postal Savings Bank of China (PSBC) emphasizes customer-centric services, as demonstrated by their response to a bedridden customer in Chengdu who needed urgent assistance with activating his social security card [1][3] - The bank has established a "special group customer ledger" to ensure that customer requests are addressed promptly, highlighting their commitment to continuous service [1] - PSBC is actively engaging with the community by providing financial education, particularly targeting vulnerable groups such as the elderly, to help them recognize and avoid financial scams [2][3] Group 2 - The bank's initiatives include on-site financial knowledge sessions in local communities, making financial education accessible and relatable to residents [2] - PSBC aims to enhance its service delivery by moving service points closer to customers and deepening financial knowledge dissemination [3] - The bank's approach is to provide timely, warm, and in-depth financial services to safeguard customers' financial well-being [3]