Workflow
服务体系建设
icon
Search documents
中国移动推出“三个一”服务举措 作出十项服务承诺
Qi Lu Wan Bao· 2025-07-21 08:19
7月21日,中国移动在京举办"民有所呼我必有应——'三个一'服务举措发布会",面向社会发布"三个一"服务举措,即一套客户服务承诺、一个服务监督平 台、一个大服务体系,聚焦用户关心的热点问题,提供更高质量通信服务,维护保障群众权益,全面提升客户服务体验。 推出一套服务承诺 中国移动推出十项服务承诺,切实保障客户权益。 承诺一:透明消费,明白办理。客户可通过中国移动APP"资费专区"查看在售资费,未公示不销售;业务订购必须经由客户确认同意,办理完成必为客户下 发告知短信。 承诺二:主动提醒,放心使用。流量超套主动提醒,并提供流量超套封顶服务;客户可在中国移动APP、10086热线、营业厅等渠道查询话费账单。 承诺三:套餐变更,限时办结。变更套餐时,无合约约定变更条件的,48小时内办结;有合约约定的,按合约办理,合约解除后48小时内办结。 承诺四:业务退订,便捷无忧。客户可通过10086热线、自有营业厅退订业务,符合条件的当场办结;客户需要退订宽带业务时,符合合约约定条件的当日 办结,对需要退还硬件设备的,提供预约上门收回服务。 承诺八:境外来电,自主屏蔽。客户可通过发送短信或拨打10086热线,自主屏蔽境外号码来 ...
国家卫健委:全国98%的县医院能提供儿科服务
Ren Min Wang· 2025-07-18 12:12
"儿童健康关乎千万家庭,我们一直致力于健全儿科的服务体系,更好提供儿科服务。"国家卫生健 康委医政司副司长李大川表示,今年通过开展"儿科服务年"行动,从以下几个方面,持续提升儿科服务 能力,增强儿科服务的连续性和便利性: 一是构建高质量的儿童医疗服务体系。落实好国家儿童医学中心和国家儿童区域医疗中心功能定 位。三家国家儿童医学中心帮扶医疗机构提高医疗服务能力,发展新业务、新技术,培养高层次的儿科 医学人才。六个国家儿童区域医疗中心覆盖了东北、华东、中南、西北、西南五大区域,为当地区域提 供很好的医疗服务。 人民网北京7月18日电 (记者丁亦鑫)7月18日,国家卫生健康委召开新闻发布会,介绍儿科、精 神卫生服务、检验检查结果互认和县域血液透析服务等四件为民服务实事进展情况。 三是构建儿童重大疾病的诊疗协作网络。指导各级卫生行政部门特别是省级卫生行政部门,依托省 内高水平医院,围绕儿童重大疾病,包括重症、肿瘤、血液系统疾病、感染、罕见病这些诊疗服务需 求,构建一个儿童重大疾病诊疗协作网络,通过网络提高儿童重大疾病识别、诊疗、救治水平,确保儿 童重大疾病在一定区域内得到及时救治。 同时,强化省市县级儿童医院、综合医 ...
因地制宜解决好“去哪健身”
Jing Ji Ri Bao· 2025-07-17 01:43
近日,中办、国办印发《关于进一步保障和改善民生着力解决群众急难愁盼的意见》明确提出,提升多 样化社会服务可及性,提高多样化生活服务品质。完善全民健身公共服务体系,推进体育公园、健身步 道等建设,支持社会体育场地建设,发展功能复合的多用途运动场地,稳步增加体育场地供给。 北京体育大学管理学院教授邹新娴认为,除按《意见》要求稳步增加体育场地供给外,建议充分利用数 智化技术手段,实现体育场地设施高效供给。即将健身人群与健身场景、服务内容、服务资源等结合起 来,满足群众个性化、体验化健身服务。光有场地不够,还要以服务群众健身需求为出发点,提升体育 场地服务质量。"要不断提升体育公共服务设施智慧化、标准化水平,充分利用互联网技术、实现全民 健身公共服务智慧化建设全覆盖,满足多样化地区建设需求以及不同水平的健身活动要求。"邹新娴 说。 国家体育总局群众体育司有关负责人表示,国家体育总局将会同有关部门扩大健身设施增量、提升健身 设施质量、用好健身设施存量,提升健身设施开放服务水平和综合使用效益,在夯实群众身边健身设施 基础、保障基本公共服务供给的基础上,推动城乡健身设施从"有"向"优"转变,实现质量提升、服务提 升、效益提 ...
七部门发文推进普惠托育建设 优化养老托育 深圳出成效
Shen Zhen Shang Bao· 2025-07-13 22:32
深圳市还印发了《深圳市普惠托育机构补助暂行办法》,按每托位6000元至10000元的标准发放一次性 建设补助,按实际收托数每人每月360元至1000元的标准发放运营补助;同时,推动《深圳市城市规划 标准与准则》的落实。深圳市还在全国率先推出地方标准《医育结合托育机构服务规范》,目前已有超 600家托育机构与基层医疗机构签约,20余家医疗机构开展托育服务试点。 (文章来源:深圳商报) 国家卫生健康委、国家发展改革委、教育部等七部门日前联合发布《关于加快推进普惠托育服务体系建 设的意见》,旨在发展普惠托育服务体系,满足群众多层次多样化托育服务需求。深圳市等多个地区已 在托育服务方面展开积极探索。 统计数据显示,截至2023年年底,全国千人口托位数为3.38个。国家"十四五"规划《纲要》将千人口托 位数列为20个经济社会发展主要指标之一,提出"到2025年千人口托位数达到4.5个"。《意见》明确, 2025年要实现《纲要》中设定的千人口托位数目标,新增普惠性托位66万个。 多地已展开积极探索。深圳于2023年成为第三批一刻钟便民生活圈全国试点城市,重点提出优化养老托 育服务供给,聚焦社区居民托育服务需求,发展婴幼儿 ...
一财社论:托育服务要“有得托、托得起、放心托”
Di Yi Cai Jing· 2025-07-09 13:29
Core Viewpoint - The establishment of a "reliable, affordable, and accessible" inclusive childcare service system is essential for addressing specific issues and promoting population quality development, as emphasized by the recent government opinions and reports [1][2]. Group 1: Current Situation and Challenges - The actual enrollment rate for childcare services is only 7.86%, while over 30% of families with children under three express a need for such services [3]. - The current supply of inclusive childcare services in terms of quantity, price, and quality falls significantly short of public expectations [2]. - As of 2023, there are 3.38 childcare spots per thousand people, totaling 4.77 million spots, indicating a substantial gap in availability [3]. Group 2: Goals and Targets - By 2025, the goal is to achieve 4.5 childcare spots per thousand people and add 660,000 inclusive childcare spots [3]. - By 2030, the aim is to have a basic inclusive childcare service system established, with improved support policies and a noticeable increase in public childcare spots [3][7]. Group 3: Financial Accessibility - The average monthly cost for childcare services in 2023 is 1,978 yuan per person, with prices in first-tier cities exceeding 5,500 yuan, which is a barrier for many families [4]. - Employers are encouraged to support childcare costs through employee welfare funds, and state-owned enterprises are expected to lead by example in providing inclusive childcare services [4][5]. Group 4: Safety and Quality Assurance - Parents are particularly concerned about safety issues related to food and transportation for children under three in childcare settings [6]. - The implementation of new regulations by the State Administration for Market Regulation aims to enhance food safety management in childcare institutions [7]. Group 5: Overall Objectives - The overarching goal is to establish a reliable, affordable, and safe inclusive childcare service system by 2030, which will effectively meet the public's needs for childcare services [7].
7月8日晚间央视新闻联播要闻集锦
习近平在山西考察时强调,努力在推动资源型经济转型发展上迈出新步伐,奋力谱写三晋大地推进中国 式现代化新篇章。 李强出席金砖国家领导人第十七次会晤第二及第三阶段会议。 今日摘要 系列报道【铭记历史缅怀先烈】今天走进革命老区河北阜平,来看当地赓续红色血脉,书写老区振兴发 展新篇章。 今年1—5月,全国内河货运量超过20亿吨,同比增长近4%。 也门胡塞武装称实施联合军事行动,袭击以色列机场、港口等目标。 美国得克萨斯州洪灾已造成超过100人死亡。 内容速览 习近平在山西考察时强调 努力在推动资源型经济转型发展上迈出新步伐 奋力谱写三晋大地推进中国式 现代化新篇章 中共中央总书记、国家主席、中央军委主席习近平近日在山西考察时强调,山西要认真落实党中央关于 促进中部地区加快崛起、推动黄河流域生态保护和高质量发展等战略部署,坚持稳中求进工作总基调, 完整准确全面贯彻新发展理念,统筹好发展和安全,努力在推动资源型经济转型发展上迈出新步伐,奋 力谱写三晋大地推进中国式现代化新篇章。 【央视快评】奋力谱写三晋大地推进中国式现代化新篇章 本台今天播发央视快评《奋力谱写三晋大地推进中国式现代化新篇章》。 李强出席金砖国家领导人第十 ...
推动幼儿园办托、单位办托,普惠托育服务体系建设提速
Bei Jing Shang Bao· 2025-07-08 11:08
7月8日,国家卫生健康委等七部门联合发布《关于加快推进普惠托育服务体系建设的意见》(以下简称 《意见》),明确提出鼓励有条件的幼儿园向下延伸开设2—3岁托班,支持用人单位利用存量资源建设 托育设施,将相关支出纳入职工福利费列支范围。专家指出,此举既能缓解家庭育儿压力,又能促进低 龄儿童社会化发展,但需重点加强托育人员专业培训,确保服务质量。 那么,幼儿园办托具体有什么样的要求?如何进行规范化管理? 国家卫生健康委等部门有关司局负责人在回答记者提问时表示,幼儿园提供托育服务是学前教育服务国 家人口战略、优化生育支持政策、减轻家庭育儿负担的重要举措。 幼儿园开设托班的要求之一,是开设托班的地区要满足学前教育普及普惠发展的需求,优先解决好3—6 岁幼儿入园问题,杜绝一边存在"大班额"、一边办托班的情况。其次,要科学开展针对托班幼儿的托育 服务。一方面,幼儿园托班应招收2—3岁能够适应集体生活的幼儿。和3—6岁学前儿童相比,托班幼儿 在年龄特征、身心发展特点、养育和教育方法等方面均存在明显差异,要避免将3—6岁幼儿教育的方式 直接用于托班孩子。另一方面,县级及以上教育部门要加强幼儿园托班的日常管理,同级卫生健康部门 ...
七部门:支持高等学校、职业学校开设托育相关专业,加强婴幼儿托育学科专业建设
news flash· 2025-07-08 07:41
Core Viewpoint - The document outlines the government's initiative to accelerate the construction of an inclusive childcare service system, emphasizing financial support and infrastructure development for childcare facilities [1] Group 1: Financial Support and Infrastructure - The government encourages the use of multiple funding channels to support the construction of inclusive childcare service facilities and to allocate childcare spots based on demand [1] - Measures such as waiving venue fees are proposed to reduce operational costs for childcare institutions, with potential operational subsidies for qualifying institutions in certain areas [1] - Utility costs for childcare institutions will be charged at residential rates, promoting affordability [1] Group 2: Insurance and Risk Management - Childcare institutions are encouraged to purchase liability insurance and property insurance to mitigate risks associated with their operations [1] Group 3: Education and Training - Support is provided for higher education and vocational schools to establish childcare-related programs, enhancing the professional development of the childcare sector [1] - The document highlights the need to monitor the demand for skilled positions in childcare, promoting a project-based training model that includes job demand, skills training, skills evaluation, and employment services [1] - Initiatives to strengthen practical training for childcare personnel are emphasized, including the establishment of training bases and the organization of vocational skill competitions [1]
七部门发文:今年实现每千人口拥有3岁以下婴幼儿托位数4.5个
Xin Jing Bao· 2025-07-08 07:37
Core Viewpoint - The document outlines the importance of developing a universal childcare service system as a key measure to enhance fertility support policies, promote a family-friendly society, and facilitate high-quality population development [1] Group 1: Overall Requirements - The initiative is guided by Xi Jinping's thoughts and aims to strengthen local responsibilities while encouraging social participation and improving support policies to increase service supply [2] - By 2025, the goal is to have 4.5 childcare spots for every 1,000 people under three years old, with an addition of 660,000 universal childcare spots [2] - By 2030, a basic universal childcare service system is expected to be established, with improved support policies and significantly increased public childcare spots [2] Group 2: Construction of Comprehensive Childcare Service Centers - Emphasis on increasing the construction of comprehensive childcare service centers, ensuring city-level coverage, and establishing sustainable operational mechanisms [3] - These centers will provide various support services, including training for childcare personnel and management consulting for childcare institutions [3] Group 3: Development of Community Childcare Services - A unified plan for community-based childcare services will be implemented, utilizing existing public resources to provide affordable childcare options [4] - New residential areas must include childcare facilities in their planning and construction phases [4] Group 4: Encouragement for Kindergartens to Provide Childcare Services - Kindergartens are encouraged to offer childcare services for children aged 2-3, ensuring safety and quality while meeting educational requirements [5] Group 5: Support for Employer-Provided Childcare - Employers are supported in utilizing existing land or facilities to establish childcare services, with certain financial provisions for employee benefits [6][7] Group 6: Support for Private Childcare Institutions - Private childcare institutions are encouraged to participate in public childcare service operations and innovate service delivery methods [8] - Government pricing guidance will be applied to basic service fees of private institutions to ensure affordability [8] Group 7: Promotion of Healthcare Institutions Supporting Childcare Services - Healthcare institutions are encouraged to provide health management services to childcare facilities, ensuring disease prevention and health guidance [9] Group 8: Strengthening Support and Guarantee Measures - Multi-channel funding will be utilized to support the construction of universal childcare facilities, with measures to reduce operational costs for these institutions [10] - Training programs for childcare personnel will be enhanced to improve practical skills and address workforce shortages [10] Group 9: Strengthening Organizational Leadership - The importance of developing universal childcare services is emphasized, with a call for clear departmental responsibilities and timely resolution of challenges in the construction of the childcare system [11] - By 2025, standards for recognizing public and social childcare institutions will be established, and safety regulations will be enforced [11]
七部门:充分利用街道等公共服务资源 提供免费或低收费房屋场地建设托育服务设施
news flash· 2025-07-08 07:35
七部门:充分利用街道等公共服务资源 提供免费或低收费房屋场地建设托育服务设施 智通财经7月8日电,国家发改委等七部门联合发布《关于加快推进普惠托育服务体系建设的意见》。其 中提出,发展社区托育服务。以地市为单位,统一规划社区嵌入式托育服务网络,充分利用街道、社区 现有设施、场所等公共服务资源,提供免费或低收费房屋场地建设托育服务设施,满足基本的安全条 件,为婴幼儿提供家门口的全日托、半日托、临时托、计时托等多种形式的普惠托育服务。新建居住区 要落实托育服务设施与新建居住区同步规划、同步建设、同步验收、同步交付的要求,老城区和已建成 居住区要结合城市更新工作加快补充托育服务设施。积极推行公建民办模式,支持社会力量参与提供普 惠、多元、优质的托育服务,打造托育服务连锁品牌。落实社区托育服务相关税费优惠政策。加强对社 区内家庭托育点的指导和监督。 ...