Core Viewpoint - China Mobile has launched the "Three Ones" service initiative aimed at enhancing customer service quality and protecting consumer rights, focusing on user concerns and improving overall customer experience [1][8]. Group 1: Service Commitments - China Mobile introduced ten service commitments to ensure customer rights are protected, including transparent consumption and clear service processes [2]. - Customers can view available tariffs through the China Mobile app, and service orders require customer confirmation [2]. - The company will provide proactive reminders for data usage and offer a cap on overage charges [2]. - Changes to service plans will be processed within 48 hours if no contractual conditions apply, ensuring timely service [3]. - Customers can easily unsubscribe from services through various channels, with specific provisions for broadband service cancellations [3][4]. - A dedicated hotline (10085) is established for marketing communications, allowing customers to report unsolicited offers [4]. - Customers can manage their personal information with clear guidelines on data usage and consent [4][6]. - The service includes options for blocking international calls and messages [5]. - Customer complaints and service requests will be addressed through multiple channels, ensuring efficient response [6]. - A service supervision platform has been created to monitor the implementation of these commitments and gather customer feedback [7]. Group 2: Service Supervision Platform - A centralized service supervision platform has been established to ensure all customer feedback is received and addressed promptly [7]. - Customers can report unresolved issues through the China Mobile app and other designated channels, ensuring comprehensive handling of complaints [7]. Group 3: Comprehensive Service System - China Mobile serves over 1 billion individual customers and 280 million family customers, emphasizing the importance of service quality [8]. - The company aims to create a "smart service" experience by integrating various service aspects, ensuring quick responses to customer needs [8]. - The "Three Ones" initiative reflects China Mobile's commitment to customer satisfaction and its proactive approach to addressing consumer demands [8].