Group 1 - A parent discovered that their 11-year-old child spent over 500 yuan on card purchases through the Qianshao App, and the seller demanded a video of the parent physically punishing the child as a condition for a refund [2] - Qianshao platform responded that the incident was a personal transaction issue and not related to their official services, emphasizing that the refund request was based on the seller's personal behavior and not platform rules [2] - The platform committed to optimizing transaction rules and after-sales mechanisms while providing positive guidance to users [2] Group 2 - Other platforms have also seen sellers demanding parents provide evidence of child abuse or pay a "running fee" of 20% to 30% under the guise of "minor refund" policies [3] - Legal experts indicated that such demands may violate the Minor Protection Law and could constitute incitement and coercion of domestic violence [3] - Qianshao App, operated by Shanghai Biyou Huixiang Intelligent Technology Co., Ltd., has received over 9,800 complaints related to product defects and inadequate after-sales service [3]