Core Insights - The recent controversy surrounding the second-hand toy trading platform "Qianshao" has drawn significant attention, particularly regarding its refund policies and customer service practices [2][3][31] - Qianshao has experienced rapid growth, largely driven by the popularity of the Labubu IP, which has significantly increased transaction volumes on the platform [13][24] Company Overview - Qianshao is a relatively new player in the e-commerce space, founded by Shen Zhenyu, who previously worked at ByteDance after the acquisition of his company, Tuchong [4][26] - The platform primarily targets young consumers, with a user demographic ranging from elementary school to university students [3][5] Market Position - Qianshao is positioned alongside other platforms like Xianyu and Dewu as a major marketplace for trendy toys and collectibles, although it still lags behind in brand recognition [3][4] - Despite having only 30 million users compared to Xianyu's 600 million, Qianshao has a notable complaint rate, with 11,673 complaints recorded, which is about a quarter of Xianyu's [12] Growth and Revenue - Qianshao has achieved continuous growth over the past six years, with projections indicating that its overall transaction volume will exceed 10 billion yuan by 2025, with 70% of this coming from trendy toys [13][25] - The platform's growth has been significantly bolstered by the Labubu IP, which has created a robust secondary market for blind box products [13][17] User Experience and Challenges - The platform's refund policies have been criticized for being unfriendly, with strict requirements for returns, including the need for video evidence and written apologies [12][34] - Qianshao's operational challenges are evident, as the platform struggles to manage the high volume of disputes arising from its unique product offerings and user demographics [11][35] Future Prospects - Qianshao's potential to become a leading platform like Dewu hinges on its ability to enhance its infrastructure and service offerings, particularly in light of the recent controversies [30][37] - The platform's strategy includes focusing on community engagement and refining its operational processes to better serve its niche market of young collectors [22][30]

Core Viewpoint - The incident involving the "500 yuan card" turning into a "slap voucher" has ignited widespread outrage online, highlighting the ongoing issues of consumer rights for minors in the digital marketplace [1] Group 1: Consumer Rights and Complaints - The platform has faced nearly 10,000 complaints and has been penalized twice, indicating significant consumer dissatisfaction and regulatory scrutiny [1] - The situation underscores the challenges of protecting minors in online transactions, where real-name authentication appears ineffective [1] Group 2: Platform Accountability - The platform's response has been criticized as merely shifting blame rather than addressing the root issues of consumer protection and accountability [1] - The use of "violence" as a business strategy raises concerns about ethical practices in the industry and the need for better safeguards for parents and children [1]

Core Viewpoint - The incident involving a refund request on the Qianshao platform has raised concerns about consumer protection for minors and the responsibilities of both parents and the platform in such transactions [1][2][3] Group 1: Incident Overview - A dispute arose when a parent attempted to refund a purchase made by their 11-year-old child on the Qianshao app, where the seller demanded inappropriate conditions for the refund [1] - The seller's request included uploading a video of the parent hitting the child, which has been deemed illegal and against public morals by legal experts [1] Group 2: Company Response - Qianshao clarified that the screenshots circulating online were from private conversations between the buyer and seller, not from official platform communications [2] - The platform emphasized that the transaction was a personal exchange and not part of its official services, which include verification and quality assurance [2] Group 3: Market Context and Future Outlook - Qianshao is projected to exceed 10 billion yuan in overall transaction volume by 2025, with a consistent doubling of transaction volume over the past six years, primarily driven by the collectible toy market [2] - The platform acknowledged the ongoing challenges related to minor transactions and expressed commitment to improving transaction rules and after-sales mechanisms [3] Group 4: Legal and Regulatory Considerations - Legal experts highlighted that e-commerce platforms have a responsibility to oversee and regulate transactions involving minors, as stipulated by the Electronic Commerce Law [3] - The platform is expected to take proactive measures to enhance consumer rights protection and address refund disputes involving minors [3]

Group 1 - A parent discovered that their 11-year-old child spent over 500 yuan on card purchases through the Qianshao App, and the seller demanded a video of the parent physically punishing the child as a condition for a refund [2] - Qianshao platform responded that the incident was a personal transaction issue and not related to their official services, emphasizing that the refund request was based on the seller's personal behavior and not platform rules [2] - The platform committed to optimizing transaction rules and after-sales mechanisms while providing positive guidance to users [2] Group 2 - Other platforms have also seen sellers demanding parents provide evidence of child abuse or pay a "running fee" of 20% to 30% under the guise of "minor refund" policies [3] - Legal experts indicated that such demands may violate the Minor Protection Law and could constitute incitement and coercion of domestic violence [3] - Qianshao App, operated by Shanghai Biyou Huixiang Intelligent Technology Co., Ltd., has received over 9,800 complaints related to product defects and inadequate after-sales service [3]

Core Viewpoint - A recent refund dispute on the潮玩交易平台千岛 has drawn public attention, particularly due to an extreme refund condition requiring a parent to slap their child for five minutes, raising significant concerns about the platform's practices and user safety [1][2]. Company Overview - 千岛 is owned by Shanghai必有回响智能科技有限公司, with a registered capital of 10 million yuan. The CEO and major shareholder, 沈振宇, holds 98.4% of the shares [5]. - The company has been involved in eight judicial cases, six of which are related to sales contract disputes [5]. - 千岛 has developed a trading system covering various categories, including潮玩,卡牌, and模型, and has a "闪购" channel that emphasizes official verification and product guarantees [5]. Financial Background - 千岛 has completed three rounds of financing, with the most recent being a nearly 100 million USD Series B round in December 2021, led by Sequoia China and other notable investors [6][8]. - The platform has faced significant complaints, with 9,835 related complaints reported on the Black Cat Complaints platform, indicating issues such as unresponsive customer service, product defects, and refund problems [6]. Legal and Regulatory Context - Legal experts have pointed out that the platform has obligations to assist parents in negotiating refunds for transactions involving minors, as the 11-year-old girl in the dispute is considered to have limited civil capacity [4]. - The seller's demand for abusive video evidence violates the《中华人民共和国未成年人保护法》, which prohibits domestic violence [5]. - Concerns have been raised regarding the platform's potential use of gambling-like mechanisms in its "福袋" offerings, which may violate administrative regulations [6].

Core Points - The incident involving the 千岛 App has raised significant public concern due to a reported refund requirement that includes abusive actions towards children [1][3] - 千岛's official response clarified that the transaction dispute arose from personal idle trading and not through their platform's services [1][2] Company Overview - 千岛 App is operated by Shanghai 必有回响智能科技有限公司, which was established in 2021 with a registered capital of 10 million yuan [5] - The company has faced administrative penalties and multiple lawsuits related to information network trading contract disputes [5][6] Incident Details - A parent discovered their child had purchased over 500 yuan worth of cards on the 千岛 App and was informed that to process a refund, they needed to provide videos of abusive behavior towards the child [1][5] - Similar refund demands have been reported by other users on social media, indicating a troubling trend among individual sellers on the platform [5] Regulatory Context - The company has previously been penalized for violating regulations related to the protection of minors, specifically under the 未成年人保护法 [6]

Group 1 - The incident involving a minor purchasing items on the Qianshao App has raised concerns, particularly regarding the refund process which included inappropriate demands from sellers [2][3] - Qianshao clarified that the transaction dispute arose from personal idle trading and not through its official services, emphasizing that the chat screenshots were private communications between buyers and sellers [2][3] - The Qianshao App is described as a community and trading platform for young people's interests, offering second-hand trading services [3] Group 2 - Shanghai Biyou Huixiang Intelligent Technology Co., Ltd., the company behind the Qianshao App, was established in 2021 and has a registered capital of 10 million yuan [4] - The company has faced administrative penalties and has been involved in multiple lawsuits related to information network trading contract disputes [4] - In August 2022, the Shanghai Municipal Bureau of Culture and Tourism imposed a fine of 10,000 yuan on the company for violating regulations related to the protection of minors and publication market management [4]

Core Points - A recent incident involving the platform Qidao has drawn attention due to a user's claim that a seller required abusive video evidence for a refund request related to a minor's purchase [1] - Qidao clarified that the transaction dispute arose from personal idle trading and did not involve the platform's official services [1] - The alleged "minor refund notice" was a personal message from the seller, not an official platform rule [1] Company Response - Qidao expressed that it takes the issues raised by users seriously and will continue to listen to user feedback to optimize transaction rules and after-sales mechanisms [2] - The company plans to guide users who send inappropriate content towards more civil communication to foster a friendly trading environment [2]

Core Insights - The article highlights a controversial refund policy on the Qianshao platform, where a mother was asked to record herself slapping her child for five minutes to process a refund request, raising ethical concerns about the platform's practices [1][3][4] - Qianshao is identified as a leading platform in the second-hand trendy toy market, with projected transaction volumes exceeding 10 billion yuan by 2025, primarily driven by trendy toys [1][14] - The platform has faced a significant increase in complaints, with nearly 10,000 complaints recorded, indicating growing consumer dissatisfaction [1][6] Company Overview - Qianshao is described as a community and trading platform for young people's interests, focusing on second-hand trendy toys and collectibles [1][4] - The platform's "Flash Purchase" feature is a key channel for transactions, emphasizing authenticity and quality assurance, but has also led to complications in after-sales service [4][6] - Despite claims of a professional authentication team, users have reported difficulties in verifying product authenticity and resolving disputes, suggesting a decline in service quality as transaction volumes rise [14][6] Consumer Experience - Users have reported challenges in obtaining refunds and resolving issues, often facing automated customer service responses rather than human assistance [7][6] - The "Lucky Bag" feature, likened to gambling, has drawn criticism for its mechanics, which resemble lottery systems, leading to significant financial losses for users [10][11] - A user named Han Lu shared his experience of spending over 1 million yuan on the platform, highlighting the addictive nature of the "Lucky Bag" purchases and the challenges in recovering losses [2][9][10] Market Dynamics - The trendy toy market has seen explosive growth, with Qianshao positioned as a leading player, benefiting from the high demand for collectible items [14][13] - The article discusses the blurred lines between legitimate sales and gambling-like practices in the blind box market, raising regulatory concerns [10][11] - The rapid growth of Qianshao's user base and transaction volume has not been matched by adequate management and consumer protection measures, leading to a precarious situation for many users [14][15]

Group 1 - The general manager of Arc'teryx in Greater China, Ivan She, has left the company, with Ma Lei taking over the role temporarily [3] - Arc'teryx's sales performance on the first day of the Double 11 shopping festival was disappointing, as it did not make it into the top ten sales rankings, falling behind local brand Camel [3][4] - The planned outdoor climbing event in Yangshuo has been canceled, with no specific reason provided for the cancellation [3] Group 2 - JD.com has revealed its car manufacturing data, announcing a new vehicle in collaboration with CATL and GAC Group, featuring a high-strength body design and a battery-swapping model [4] - Alibaba's Quark is secretly advancing an AI project called "C Plan," focusing on conversational AI applications, with results expected soon [6] - The iPhone 17 series has seen its first price drop, with the Pro series reduced by 300 yuan, starting at 8699 yuan after discounts [8] Group 3 - Meituan's S-team has welcomed two new members, indicating a routine adjustment in the company's leadership without structural changes [10] - A group of 55 Chinese iPhone users has filed a complaint against Apple for alleged abuse of market dominance through high commissions and restrictions on app distribution [10] - The first eSIM iPhone is set to launch in China, with predictions of significant growth in global eSIM smartphone connections by 2030 [10] Group 4 - The short video platform Hongguo has begun testing a new feature for product promotion during short dramas, aiming to drive traffic to Douyin's e-commerce [12] - Baidu is set to launch its AI glasses next month, with plans for sales within the year [12] - Visual China has confirmed revenue from its collaboration with ByteDance's video editing app, indicating progress in AI application partnerships [12] Group 5 - OpenAI is tightening regulations on its Sora application to prevent deepfake content, collaborating with actors and unions [14] - Microsoft has placed orders with Intel for its next-generation AI chip, Maia 2, to be used in Azure data centers [14] - Porsche has appointed Michael Leiters as CEO, effective January 1, 2026 [14] Group 6 - Renxin Technology has completed over 100 million yuan in A+ round financing, with participation from existing shareholders and new investors [15] - Jitian Starship has also completed over 100 million yuan in A and A+ round financing [15] - JuShi Technology has announced several hundred million yuan in B round financing, with investments from various state-owned and private funds [15]