2025.07. 09 记者注意到，并非所有的车企拖欠款项问题都能通过此平台解决。工信部在"常见问题"中表示，该窗 口不受理已造成拖欠款项的相关问题。属于拖欠款项的，应通过全国投诉平台主页面"我的投诉"反 映。 另外在回复时效方面， 窗口收到相关问题（建议）后，在5 个工作日内完成形式审查，对属于受理 范围且材料完整的问题（建议），将按程序转交至相关方面核实办理或答复。问题处理时间一般20 个工作日，情况复杂的不超过30个工作日。建议处理时间一般10个工作日。 7月9日，工业和信息化部在"全国违约拖欠中小企业款项投诉平台"开通"重点车企践行账期承诺线上 问题（建议）反映窗口"，受理中小企业关于重点车企践行货款支付周期承诺和落实《保障中小企业 款项支付条例》不力等问题（建议）的反映，协调相关方面推动解决。 这个窗口主要受理4类问题（建议），一是重点车企未践行60天支付期限承诺，在采购合同中约定的 付款期限超过60天；二是重点车企设定不合理的支付期限起算时间、无正当理由拖延出具检验或验 收合格证明等方式变相延长支付期限，以及以收到第三方货款作为支付条件或按照第三方支付比例支 付款项；三是重点车企强制或变相强制中小 ...

Group 1 - The Ministry of Industry and Information Technology (MIIT) has opened an online platform to address issues related to payment delays by key automotive companies, focusing on the commitment to a 60-day payment period for suppliers [1][3] - The platform will accept four types of complaints, including failure to adhere to the 60-day payment commitment, unreasonable payment terms, forced acceptance of non-cash payment methods, and other issues related to the implementation of the Payment Protection Regulation for SMEs [1][3] - Key automotive companies such as FAW, Dongfeng, and GAC have publicly committed to ensuring that supplier payment periods do not exceed 60 days, which has received positive social feedback [3] Group 2 - The MIIT aims to improve management processes and payment methods among key automotive companies, ensuring the implementation of the Payment Protection Regulation for SMEs and benefiting small and medium-sized enterprises [3] - The MIIT plans to guide industry organizations in developing payment settlement standards for the automotive industry, promoting contract templates, and standardizing payment processes for suppliers [3] - The response time for issues submitted through the platform is structured, with a formal review completed within five working days and general issue resolution expected within 20 working days [4]