Core Viewpoint - The closure of Dongguan Baoxin BMW dealership has led to numerous customer complaints regarding unrefunded deposits and unfulfilled maintenance services, prompting regulatory scrutiny and potential legal actions by affected consumers [2][6][18]. Group 1: Company Issues - Dongguan Baoxin Automotive Sales Service Co., Ltd. has been placed in the operating abnormality list due to 42 complaints received by the Dongguan Market Supervision Administration regarding deposit disputes and after-sales service issues [2][18]. - The company has outstanding tax liabilities totaling over 794,000 yuan, as reported by the State Taxation Administration of Dongguan [11]. - Baoxin BMW dealership was the only operational 4S store for the Guanghui Automotive BMW brand in the southern region, which has faced declining operational conditions in recent years [13]. Group 2: Customer Complaints - Customers have reported issues with unrefunded deposits, with one customer, Ms. Huang, stating that her 10,000 yuan deposit refund request has not been fully processed since November 2024 [3][6]. - Another customer, Mr. Yang, expressed frustration over a 12,688 yuan maintenance package that has become worthless following the dealership's closure [6]. - Many customers have attempted to contact the manufacturer, BMW, for resolution, but have faced difficulties in receiving assistance [10][18]. Group 3: Regulatory Response - The Dongguan Market Supervision Administration has reported the situation to the relevant industry regulatory body, urging enhanced oversight of the automotive sales sector to protect consumer rights [18]. - The administration's actions aim to ensure that the company fulfills its responsibilities and serves as a warning to other market participants [18].