Core Viewpoint - The Hainan Provincial Market Supervision Administration and the Hainan Provincial Consumer Committee issued a proposal to ensure consumer safety and rights during Typhoon "Maidum" approaching Hainan, urging all business entities to comply with regulations and provide a secure environment for consumers [1] Group 1: Safeguarding Consumer Safety - Business entities are required to adhere to laws and regulations, ensuring fair and honest practices, and must not exploit illegal means to infringe on consumer rights or disrupt market order, including price gouging and forced consumption [2] - Businesses should conduct thorough risk assessments of their premises, comply with government directives to suspend operations if necessary, and reinforce safety measures to eliminate hazards [2] Group 2: Providing Thoughtful Services to Tourists - Online trading platforms must proactively assist tourists by ensuring that hotel operators disclose necessary information such as business licenses and refund policies, and must respond reasonably to refund requests due to force majeure events like the typhoon [3] - Hotels and restaurants should communicate timely updates regarding typhoon warnings, traffic conditions, and changes in operating hours to help consumers adjust their plans accordingly [3] Group 3: Handling Consumer Disputes - Business entities are encouraged to cooperate with government oversight during the typhoon, take responsibility for resolving consumer disputes, and enhance service quality to address complaints effectively [4] - It is recommended that businesses establish accessible complaint hotlines and actively listen to consumer feedback, while consumers are encouraged to report any illegal activities to the appropriate authorities [4]