Core Points - A consumer dispute regarding a cracked car wheel was successfully mediated by the Zhenjiang Consumer Association, highlighting the importance of consumer rights and product quality assurance [1] - The consumer, Ms. Li, claimed that the wheel crack occurred within the warranty period, while the seller attributed the damage to external force, leading to a disagreement over responsibility [1] Group 1 - The Zhenjiang Consumer Association intervened after Ms. Li's complaint about her electric vehicle's wheel cracking, which she believed was a quality issue [1] - The seller insisted that the damage was due to external factors and not a manufacturing defect, requiring Ms. Li to pay for the replacement [1] - After mediation, both parties agreed to share the cost of the wheel replacement, demonstrating a resolution through consumer protection efforts [1] Group 2 - The Zhenjiang Consumer Association advised consumers to keep all purchase-related documents and perform regular vehicle maintenance checks to prevent issues [2] - Consumers were encouraged to develop good driving habits to avoid potential vehicle damage and to attempt resolution with sellers before escalating disputes [2] - In case of unresolved disputes, consumers were informed to contact consumer hotlines for assistance [2]