Core Viewpoint - The Minsheng Bank Jinan West City Branch is implementing a "Cash Payment Channel Smooth Action" initiative to enhance cash service experiences for the public, aiming to improve accessibility and convenience in cash transactions [1][2] Group 1: Service Optimization - The branch has established a "Cash Service Publicity Area" to display regulations and standards related to cash management, ensuring transparency for customers [1] - A "Green Channel for Coin Exchange" has been set up to cater to small businesses and individual needs, providing standardized "zero wallets" and sufficient small denomination banknotes for immediate exchanges [1] - The branch has actively assisted elderly customers with damaged currency exchanges, providing personalized services and exchanging over 200 damaged banknotes [1] Group 2: Community Engagement - The bank organized a team to visit high-frequency cash flow locations such as supermarkets and markets to provide on-site coin exchange services and distribute educational materials on cash acceptance [2] - The initiative has reached over 80 merchants, facilitating nearly 10,000 yuan in coin exchanges and addressing cash change issues for local businesses [2] - A special campaign was launched to educate the community about cash usage, including a "Renminbi Knowledge Micro Classroom" to teach anti-counterfeiting techniques and the process for exchanging damaged currency [2] Group 3: Commitment to Public Welfare - The bank emphasizes the importance of cash services for public welfare and is committed to continuously optimizing service processes and enhancing educational outreach [2] - The goal is to ensure that cash services remain uninterrupted and accessible, contributing positively to the development of the real economy [2]