Financial Data and Key Metrics Changes - Revenue for the second quarter was $59.5 million, a decrease of 19% year-over-year and down 13% sequentially from the first quarter [8][9] - Operating cash flow generated in the second quarter was $3.9 million, with a year-to-date debt reduction of $6.6 million [7][14] - SG&A expenses were $9.3 million, a decrease of $2.1 million sequentially from the first quarter [12] Business Line Data and Key Metrics Changes - Gross profit dollars were $11 million, showing a slight increase from the first quarter despite a decrease in revenue [9][10] - The decline in revenue was primarily attributed to the industrial end market and the sale of the mall-related business [8][9] - New clients added over the past eighteen months contributed to modest sequential growth in revenue [9] Market Data and Key Metrics Changes - The industrial end market continues to show weakness, impacting client volumes and revenue [11][25] - The food and grocery sectors are performing well, providing some offset to the industrial sector's challenges [34] Company Strategy and Development Direction - The company is focused on improving operations, changing its culture, and laying the groundwork for sustainable profitable growth [6][8] - There is an emphasis on expanding share of wallet with existing clients and adding new clients, with a robust pipeline of new business [20][21] - The company is committed to maintaining a solid balance sheet, prioritizing debt repayment while also investing in technology and automation [27][55] Management's Comments on Operating Environment and Future Outlook - Management expressed caution regarding the outlook due to uncertainty in client volumes, particularly in the industrial end market [11][25] - Despite near-term headwinds, management remains confident in resuming sequential growth in the fourth quarter [11][26] - The company is optimistic about the long-term potential of its asset-light model and the ability to generate cash flow [26][109] Other Important Information - The company has made significant changes to its organization and operational approach to address inefficiencies [6][8] - Improvements in cash cycle times and vendor communications have been noted, contributing to better cash flow management [14][18] Q&A Session Summary Question: Revenue decline and industrial space outlook - Management indicated that the industrial sector will continue to follow general economic trends, with uncertainty impacting volumes [33][34] Question: Margin pressure and renewals - Margin pressure is not isolated to the industrial sector but is more pronounced there; renewals are part of a normal cycle [37][38] Question: Confidence in cash flow and DSOs - Management expressed confidence in cash flow generation and the ability to lower DSOs, with ongoing improvements expected [67][72] Question: New business wins and onboarding costs - Onboarding of new customers is complete, and the focus is now on service optimization [58] Question: Client attrition and retention rates - Most attrition has been related to the divested mall business, with high retention rates noted for existing clients [60][62] Question: Revenue growth opportunities - Management highlighted significant opportunities for growth through share of wallet initiatives and new client acquisitions [96][97]