Core Points - The new regulations aim to enhance postal and express delivery services in Zhengzhou, ensuring convenience for residents and promoting healthy industry development [1] Group 1: Infrastructure Development - The regulations require the integration of postal and express delivery services into urban planning, ensuring the establishment of logistics parks and processing centers [2] - New residential areas and commercial buildings must include smart parcel boxes, with a push to upgrade traditional mailboxes [2] - A three-tiered logistics system will be developed in rural areas to address delivery challenges, promoting the integration of postal and express services [2] Group 2: User Information Security - The regulations emphasize the importance of user information security, mandating companies to establish systems to protect personal data [3] - Companies are responsible for maintaining confidentiality and are prohibited from selling or leaking user information [3] Group 3: Employee Rights Protection - Companies must sign labor contracts with employees, ensuring their rights to rest, fair wages, and social insurance [4] - Temporary workers must also have agreements that outline rights and responsibilities, including safety protections [4] - The regulations prohibit disruptions to postal and express services and require support for delivery personnel in various facilities [4] Group 4: Dispute Resolution - A mechanism for handling user complaints is mandated, allowing users to escalate unresolved issues to postal management authorities [5] - Postal and express companies are required to address complaints and provide feedback on resolutions [5]