Core Viewpoint - The reform of the electricity business environment in China has entered a deep-water zone, requiring multi-dimensional efforts to improve the relevant industrial policy system and stimulate the vitality of various business entities, while constructing a new mechanism for user-side demand response and accelerating the establishment of a new electricity service ecosystem [1][2]. Group 1: Current State of Electricity Business Environment - China has built the world's largest electricity supply system, with significant improvements in the "access to electricity" service level over the past five years [1]. - The "streamlining administration and delegating power" reform has enhanced both the quality and efficiency of electricity services [1]. - Various provinces, such as Zhejiang and Guangdong, have implemented innovative measures like "face recognition electricity service" and mobile service platforms to streamline processes [1]. Group 2: Challenges in Electricity Business Environment - There are three prominent issues in improving the electricity business environment: regional development imbalance, the need for stronger government-business collaboration, and unresolved digital service accessibility for elderly and rural users [2]. - The cost of electricity access remains higher in western provinces compared to eastern ones, indicating a challenging task ahead [2]. - The existing power grid structure and mechanisms are inadequate to meet the demands of large-scale distributed energy sources [2]. Group 3: Future Directions and Recommendations - Continuous improvement of the industrial policy system is essential, including establishing mandatory standards for supply reliability and voltage qualification, and providing greater tax incentives for comprehensive energy service companies [2][3]. - Encouraging electricity companies to adopt AI customer service and promoting "electricity carbon efficiency codes" can help industrial users enhance electricity efficiency and reduce carbon emissions [3]. - A new user-side demand response mechanism should be established, including maintaining offline service windows for the elderly and setting up "electricity stations" in rural areas to ensure inclusive service [3].