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App删除安卓用户照片 美团提供三种找回方案
经济观察报· 2026-03-26 03:25
Core Viewpoint - The incident involving Meituan's app deleting users' local photos has raised significant concerns regarding app permissions and third-party SDK security audits, leading to a public backlash and user distrust [2][4]. Group 1: Incident Overview - Starting from March 18, users reported that the Meituan app deleted photos and videos from their local albums, affecting various smartphone brands including Huawei, Samsung, OPPO, Xiaomi, and vivo [3][4]. - As of March 24, over 180 users had contacted customer service, with the potential impact estimated to be in the hundreds [4][5]. - Meituan publicly apologized on March 24 and committed to full compensation for affected users [2][4]. Group 2: Compensation and Recovery Efforts - Meituan is offering three recovery options for users who have not retrieved their photos: remote guidance from technical experts, collaboration with local data recovery teams, and recommendations for external teams if local options are unavailable [3][4]. - The company will cover all costs associated with data recovery efforts [3][4]. Group 3: Technical Explanation and User Reactions - Meituan explained that the issue was caused by a rare conflict between the app's automatic cache clearing and third-party SDKs, which led to unintended deletion of user photos [4][5]. - Users expressed dissatisfaction with the compensation offered, with some demanding the return of their photos rather than monetary compensation [4][5]. - The incident has prompted users to uninstall the Meituan app and consider using mini-programs for food delivery instead [4].
App删除安卓用户照片 美团派专员一对一恢复数据
Jing Ji Guan Cha Wang· 2026-03-26 03:19
Core Viewpoint - The incident involving Meituan's app deleting users' local photos has raised significant concerns regarding app permissions and third-party SDK security audits, leading to public backlash and user dissatisfaction [2][9]. Group 1: Incident Overview - Starting from March 18, multiple users reported that their local photo albums had been cleared, affecting various smartphone brands including Huawei, Samsung, OPPO, Xiaomi, and vivo [4]. - Affected users expressed distress over the loss of personal photos, including significant memories such as children's growth and deceased relatives [5]. - Meituan acknowledged the issue and publicly apologized on March 24, promising full compensation to affected users [2][7]. Group 2: Compensation and Recovery Efforts - Meituan is actively engaging with users to discuss compensation plans and provide technical support, offering three recovery options: remote guidance, collaboration with local technical teams, or recommendations for external teams if local support is unavailable [3]. - As of March 24, over 180 users had contacted customer service, with the potential number of affected users estimated to be in the hundreds [7]. - Compensation standards have not been disclosed, and some users have expressed dissatisfaction with the proposed compensation, with one user planning to take legal action [8]. Group 3: Technical Explanation and User Concerns - Meituan explained that the issue stemmed from a rare conflict between the app's automatic cache clearing and third-party SDKs, which led to unintended deletion of user photos [7][10]. - Users reported receiving notifications about the deletion, and one user noted that the app accessed photo files over 200 times shortly before the incident [6]. - The incident has prompted users to uninstall the Meituan app and consider using mini-programs for food delivery instead [9].