Group 1 - The core objective of the Tibet information and communication industry is to achieve high-quality development while focusing on improving public services by 2025 [1] - The industry has launched a series of effective measures to enhance service quality, including the reduction of over 13,000 tariff packages to address the issue of "too many packages and difficult choices" [1] - A network precision poverty alleviation policy has been introduced, offering discounted tariff packages specifically for rural areas and providing additional discounts for disadvantaged groups [1] Group 2 - Online service levels have significantly improved, with video customer service assisting over 900,000 people throughout 2025 [1] - A bilingual IVR voice reminder service has been implemented, reaching over 2.74 million people, and a pilot program for "one-click access to human customer service" has reduced response times for farmers and herders, achieving a 90.12% connection rate within 15 seconds [1] - To enhance services for the elderly, all service centers have established dedicated areas for senior citizens, providing priority service and assistance [2]