此次高效响应的背后，是民生银行体系化适老服务的支撑。针对行动不便客户，民生银行济南唐冶支行 突破传统网点限制，将"柜台"延伸至病房，避免客户因奔波延误治疗，展现金融服务的温度与担当。未 来，民生银行济南唐冶支行将持续推动服务下沉，让更多特殊群体享受"直达心坎"的民生力量。 接到求助后，唐冶支行迅速启动应急预案，组织两名业务骨干组成服务小队，跨越几十公里，携带移动 运营设备驱车赶往医院。到达医院病房后，在确保流程合规的前提下，工作人员快速核实老人身份信 息、意识状态及业务意愿，通过移动运营系统，现场完成了身份认证、密码重置及解锁业务。业务办理 完毕后，老人紧握工作人员的手连声道谢："没想到你们真能来医院，太感谢你们了！" 2025年9月，一位老年客户在济南某医院办理缴费时，其家属因连续输错密码导致银行卡被锁定。由于 病情严重无法下床，老人及家属焦急万分，医疗费用亟待支付。于是家属尝试向民生银行济南唐冶支行 发出求助。 ...

该行员工一边轻声安抚大爷："您先靠着休息，我们在这陪着您，别着急"，一边示意同事快速取来温开 水和网点常备的急救药品；同时小心翼翼地将大爷搀扶到休息区的沙发上，还特意疏散周边客户，确保 区域空气流通，为大爷营造舒适的休息环境。考虑到大爷年事已高，员工耐心细致地询问其既往病史， 并迅速根据大爷提供的信息联系到他的家人。征得家人同意后，该行安排专人在旁全程守护，密切观察 大爷的身体状态。不久后，大爷的家人匆匆赶到网点，此时在员工的悉心照料下，大爷的不适症状已明 显缓解。员工还主动协助家人将大爷搀扶至车上，临行前贴心叮嘱："业务以后随时可以办，身体健康 最重要，后续有任何需要协助的，随时联系我们。" 次日，大爷的女儿特意致电该行，再次对员工在其父突发不适时给予的及时、周到、温暖的关怀与帮助 表达感谢。据悉，建行济南甸柳新村支行不仅常态化配备应急药品等适老物资，还定期组织员工开展老 年客户应急救助培训，确保每一位走进网点的老年客户都能感受到家人般的关怀。未来，该行将继续深 化 "适老服务" 内涵，用细节守护老年客户安康，让金融服务的人文关怀直抵人心。 建行济南甸柳新村支行始终秉承 "以客户为中心" 的服务理念，将客户 ...

抵达李奶奶家后，工作人员发现老人因长期卧床，行动极为困难。工作人员全程耐心细致，一边耐心指 导老人完成签字确认，一边逐项讲解业务细节，确保老人及家属对办理事项清晰明了。短短半小时，业 务便顺利办结。李奶奶拉着工作人员的手，反复道谢："你们大老远跑一趟帮我，真是太贴心了！" 未来，农行济南花园路支行将坚守"以客户为中心"的服务理念，持续优化适老服务，用更贴心的行动诠 释"百姓银行"的初心与担当，为老年客户等群体提供更优质、更便捷的金融服务。 一直以来，农行济南花园路支行聚焦老年人等特殊群体需求，主动提供上门服务，以实际行动践行"百 姓银行"的责任与担当，让金融服务充满温情。 家住七里堡小区的李奶奶因腿脚不便，无法到网点办理社保卡激活业务。其子王先生拨通网点电话求助 后，网点第一时间协调两名工作人员携带移动设备，专程上门提供服务。 ...

Core Insights - The Agricultural Bank of China (ABC) is actively addressing the challenges faced by elderly customers in using digital banking services, particularly mobile banking and ATMs [1] - The bank has implemented a hands-on approach by assigning dedicated staff to guide elderly clients through the banking process, enhancing their confidence and ability to use technology [1] Group 1: Customer Support Initiatives - ABC has arranged for specialized personnel at the entrance of the Jinan Lingyan Road branch to assist elderly customers with tasks such as taking numbers and filling out forms [1] - The branch provides visual aids, including illustrated operation guides, to facilitate learning for elderly clients [1] - The bank has made available various convenience items like reading glasses and blood pressure monitors in the waiting area to enhance customer experience [1] Group 2: Service Efficiency - During peak pension distribution periods, the branch increases staffing and opens flexible service windows to reduce the average waiting time for elderly customers to 15 minutes [1] - ABC has organized regular anti-fraud workshops, inviting financial advisors to educate elderly clients on fraud prevention and retirement savings planning, serving over 200 elderly customers this year [1] Group 3: Commitment to Quality Service - The Lingyan Road branch is committed to providing high-quality, efficient, and compassionate financial services, reflecting the bank's responsibility and dedication to its customers [1]

Core Insights - The People's Bank of China Jiangsu Branch held a press conference on July 30, 2025, to disclose the progress of optimizing payment services and enhancing payment convenience [1] Group 1: Payment Services Optimization - As of June 30, 2025, there are 39,000 key merchants in the province, with 5,652 foreign currency exchange institutions and facilities [1] - 18,000 merchants can accept various foreign currencies, and 13,000 bank outlets have opened "green channels" for elderly services [1] - In the first half of 2025, the total transaction amount for foreign card swiping, cash withdrawals, cross-border mobile payments, and foreign currency exchanges reached 2.08 billion [1] Group 2: Elderly Services and Accessibility - In the first half of 2025, 920,000 "change wallets" were exchanged in the province [1] - There are 22,000 ATMs supporting foreign card cash withdrawals, with cash withdrawal transactions totaling 450 million in the first half of the year [1] - A total of 38,000 ATMs and 25,000 smart service terminals have completed accessibility upgrades, with over 85% and 90% respectively [1] - Banks provided over 35,000 home service visits for elderly customers with mobility issues in the first half of 2025 [1]

Group 1 - The core idea of the event is to provide tailored financial services and cultural companionship to the elderly, focusing on their financial needs and life care [1][2] - The event featured a "third-generation social security card" as a central theme, offering one-on-one guidance to help elderly participants understand social security queries and medical settlement functions [1] - Financial managers explained retirement-specific savings and stable wealth products in simple terms, addressing concerns about preventing pension fraud and planning retirement funds [1] Group 2 - A special "mugwort hammer making experience" was included, allowing elderly participants to engage in hands-on activities while learning about traditional health practices [2] - The event established a "silver-haired service WeChat group" to collect nine requests related to elderly financial and health consultations, indicating ongoing support [3] - The bank aims to make the "public welfare assistance for the elderly" a regular service, continuing to offer anti-fraud lectures and health consultations to enhance the quality of life for the elderly [3]

Group 1 - The core viewpoint of the articles highlights the emerging trends in the silver economy, emphasizing the "vibrant silver" characteristics of the elderly population, where their needs are driven more by "well-off" and "leisure" rather than just aging [1] - The spending structure of the elderly population is characterized by a high proportion of self-indulgent expenditures, with cultural and tourism consumption making up a significant part of their annual spending [1] - There is a high level of digitalization in the lives of the elderly, with surveys indicating a strong recognition and acceptance of e-commerce and internet healthcare among this demographic [1] Group 2 - The future strategy focuses on building a comprehensive elderly-friendly ecosystem centered around "suitable for the elderly, beneficial to the elderly, assisting the elderly, and elderly care" [2] - The plan includes creating a comprehensive elderly service brand under UnionPay, supporting banks in issuing specialized pension cards and conducting activities that enhance benefits [2] - There will be an emphasis on improving the acceptance environment for elderly services, expanding coverage in key service areas such as meal assistance, public payments, social security payments, and healthcare [2]

Group 1 - The article highlights the commitment of youth financial professionals at the Suqian branch of the Industrial and Commercial Bank of China (ICBC) in contributing to rural revitalization, financial security, and cross-border services, guided by the spirit of the May Fourth Movement [1][6] - The youth at ICBC are actively engaging in various sectors, showcasing their dedication and responsibility as representatives of a state-owned bank [1][6] Group 2 - Ge Yuanqiang, a corporate client manager at the Suqian branch, emphasizes the importance of understanding rural needs to provide suitable financial products and services, reflecting a hands-on approach to rural finance [3][4] - Ge has successfully assisted rural clients, such as a large-scale agricultural producer, in obtaining loans that have led to increased production and improved quality of agricultural products [4][5] Group 3 - Hong Gai Kuo, an international business foreign exchange manager, has played a significant role in expanding cross-border financial services, contributing to the growth of international business clients at the Suqian branch [8][9] - Under her management, the Suqian branch achieved a 25% net increase in international business clients by the end of 2024, leading the province in client coverage [10] Group 4 - Zhou Miaomiao, a personal client manager, has focused on providing elderly-friendly financial services, reflecting the bank's commitment to inclusivity in financial services [12][13] - Zhou's efforts in enhancing elderly care services have earned her recognition as one of the most beautiful bank employees in the region [13][14] Group 5 - Yuan Xin, a credit manager, has been instrumental in developing green finance initiatives, including the innovative "VEP Ecological Restoration Loan," which addresses challenges in financing ecological projects [19][21] - The Suqian branch's green loan business achieved the highest balance in the industry, showcasing its leadership in supporting low-carbon transitions [20][21] Group 6 - Tong Na, a corporate client manager, has dedicated her efforts to supporting small and micro enterprises, successfully facilitating loans for various businesses, including a technology company and a semiconductor firm [25][26] - Her proactive approach and deep understanding of client needs have resulted in significant financial support for local businesses, enhancing the bank's role in promoting inclusive finance [27][28]