这正是中国太保 一心一意为老年朋友的保险消费"保驾护航"——用心筑牢权益防线，用爱服务银龄 群体 的缩影。 "全国敬老文明号"是由全国老龄工作委员会发起的国家级创建活动，是社会性、群众性精神文明创 建的重要载体，每三年开展一次评选表彰，该活动以"关爱老人、构建和谐"为主题，创建范围涵盖 各级涉老部门、为老服务组织及公共服务窗口，采用国家、省、市、县四级管理体系。 日前， 在北京举办的中华孝亲敬老文化传承创新大会上， 中国太保旗下 中国太保寿险贵州分公司 消费者权益保护部 摘得" 全国敬老文明号"荣誉！ 服务焕新，软硬兼施打造无忧环境。 中国太保寿险贵州分公司 致力于为老年客户营造便捷、温馨、 无障碍的服务环境：硬件设施全面适老。全省44个营业网点均设置固定、规范的老年客户绿色通 道、爱心专窗与专座，并严格按无障碍环境设计标准配备老花镜、急救药箱、轮椅、拐杖等设施，在 贵阳精心打造适老化示范服务网点——"银发e空间"，提供智能辅助服务。 服务流程深度优化。推行"优先"原则，安排专人全程引导、协助办理业务；针对行动不便者，制度 化提供免费上门"优待"服务，将柜台延伸至客户家中。特别在理赔环节推行"一站式"服务， ...

此次高效响应的背后，是民生银行体系化适老服务的支撑。针对行动不便客户，民生银行济南唐冶支行 突破传统网点限制，将"柜台"延伸至病房，避免客户因奔波延误治疗，展现金融服务的温度与担当。未 来，民生银行济南唐冶支行将持续推动服务下沉，让更多特殊群体享受"直达心坎"的民生力量。 接到求助后，唐冶支行迅速启动应急预案，组织两名业务骨干组成服务小队，跨越几十公里，携带移动 运营设备驱车赶往医院。到达医院病房后，在确保流程合规的前提下，工作人员快速核实老人身份信 息、意识状态及业务意愿，通过移动运营系统，现场完成了身份认证、密码重置及解锁业务。业务办理 完毕后，老人紧握工作人员的手连声道谢："没想到你们真能来医院，太感谢你们了！" 2025年9月，一位老年客户在济南某医院办理缴费时，其家属因连续输错密码导致银行卡被锁定。由于 病情严重无法下床，老人及家属焦急万分，医疗费用亟待支付。于是家属尝试向民生银行济南唐冶支行 发出求助。 ...

Core Insights - The bank prioritizes customer safety and health, focusing on elderly services to provide a warm and efficient financial experience [1][2] - A recent incident highlighted the bank's commitment to elderly care, where staff effectively managed a medical emergency involving an elderly customer [1][2] Group 1: Customer Care Initiatives - The bank's staff quickly recognized an elderly customer's distress and initiated an emergency response, showcasing their training and attentiveness [1][2] - Employees provided immediate comfort and assistance, including fetching water and emergency medical supplies, while ensuring a calm environment [2] Group 2: Follow-Up and Training - After the incident, the customer's family expressed gratitude for the staff's timely and compassionate care, indicating the positive impact of the bank's service [2] - The bank regularly equips its branches with emergency supplies and conducts training for staff on elderly customer care, reinforcing their commitment to this demographic [2]

Core Viewpoint - Agricultural Bank of China Jinan Huayuan Road Branch focuses on the needs of special groups such as the elderly, actively providing door-to-door services to embody the responsibility and commitment of a "people's bank" [1] Group 1 - The branch has implemented a service model that caters specifically to elderly clients, demonstrating a commitment to customer-centric service [1] - A case is highlighted where staff visited an elderly customer at home to assist with social security card activation, showcasing the bank's proactive approach [1] - The staff provided detailed guidance and support during the service, ensuring clarity for the elderly customer and her family [1] Group 2 - The bank plans to continue optimizing services for the elderly, reinforcing its mission to provide high-quality and convenient financial services [1] - The actions taken by the bank are aimed at enhancing the emotional connection and trust with its customers, particularly vulnerable groups [1]

Core Insights - The Agricultural Bank of China (ABC) is actively addressing the challenges faced by elderly customers in using digital banking services, particularly mobile banking and ATMs [1] - The bank has implemented a hands-on approach by assigning dedicated staff to guide elderly clients through the banking process, enhancing their confidence and ability to use technology [1] Group 1: Customer Support Initiatives - ABC has arranged for specialized personnel at the entrance of the Jinan Lingyan Road branch to assist elderly customers with tasks such as taking numbers and filling out forms [1] - The branch provides visual aids, including illustrated operation guides, to facilitate learning for elderly clients [1] - The bank has made available various convenience items like reading glasses and blood pressure monitors in the waiting area to enhance customer experience [1] Group 2: Service Efficiency - During peak pension distribution periods, the branch increases staffing and opens flexible service windows to reduce the average waiting time for elderly customers to 15 minutes [1] - ABC has organized regular anti-fraud workshops, inviting financial advisors to educate elderly clients on fraud prevention and retirement savings planning, serving over 200 elderly customers this year [1] Group 3: Commitment to Quality Service - The Lingyan Road branch is committed to providing high-quality, efficient, and compassionate financial services, reflecting the bank's responsibility and dedication to its customers [1]

Core Insights - The People's Bank of China Jiangsu Branch held a press conference on July 30, 2025, to disclose the progress of optimizing payment services and enhancing payment convenience [1] Group 1: Payment Services Optimization - As of June 30, 2025, there are 39,000 key merchants in the province, with 5,652 foreign currency exchange institutions and facilities [1] - 18,000 merchants can accept various foreign currencies, and 13,000 bank outlets have opened "green channels" for elderly services [1] - In the first half of 2025, the total transaction amount for foreign card swiping, cash withdrawals, cross-border mobile payments, and foreign currency exchanges reached 2.08 billion [1] Group 2: Elderly Services and Accessibility - In the first half of 2025, 920,000 "change wallets" were exchanged in the province [1] - There are 22,000 ATMs supporting foreign card cash withdrawals, with cash withdrawal transactions totaling 450 million in the first half of the year [1] - A total of 38,000 ATMs and 25,000 smart service terminals have completed accessibility upgrades, with over 85% and 90% respectively [1] - Banks provided over 35,000 home service visits for elderly customers with mobility issues in the first half of 2025 [1]

Group 1 - The core idea of the event is to provide tailored financial services and cultural companionship to the elderly, focusing on their financial needs and life care [1][2] - The event featured a "third-generation social security card" as a central theme, offering one-on-one guidance to help elderly participants understand social security queries and medical settlement functions [1] - Financial managers explained retirement-specific savings and stable wealth products in simple terms, addressing concerns about preventing pension fraud and planning retirement funds [1] Group 2 - A special "mugwort hammer making experience" was included, allowing elderly participants to engage in hands-on activities while learning about traditional health practices [2] - The event established a "silver-haired service WeChat group" to collect nine requests related to elderly financial and health consultations, indicating ongoing support [3] - The bank aims to make the "public welfare assistance for the elderly" a regular service, continuing to offer anti-fraud lectures and health consultations to enhance the quality of life for the elderly [3]

Group 1 - The core viewpoint of the articles highlights the emerging trends in the silver economy, emphasizing the "vibrant silver" characteristics of the elderly population, where their needs are driven more by "well-off" and "leisure" rather than just aging [1] - The spending structure of the elderly population is characterized by a high proportion of self-indulgent expenditures, with cultural and tourism consumption making up a significant part of their annual spending [1] - There is a high level of digitalization in the lives of the elderly, with surveys indicating a strong recognition and acceptance of e-commerce and internet healthcare among this demographic [1] Group 2 - The future strategy focuses on building a comprehensive elderly-friendly ecosystem centered around "suitable for the elderly, beneficial to the elderly, assisting the elderly, and elderly care" [2] - The plan includes creating a comprehensive elderly service brand under UnionPay, supporting banks in issuing specialized pension cards and conducting activities that enhance benefits [2] - There will be an emphasis on improving the acceptance environment for elderly services, expanding coverage in key service areas such as meal assistance, public payments, social security payments, and healthcare [2]

Group 1 - The article highlights the commitment of youth financial professionals at the Suqian branch of the Industrial and Commercial Bank of China (ICBC) in contributing to rural revitalization, financial security, and cross-border services, guided by the spirit of the May Fourth Movement [1][6] - The youth at ICBC are actively engaging in various sectors, showcasing their dedication and responsibility as representatives of a state-owned bank [1][6] Group 2 - Ge Yuanqiang, a corporate client manager at the Suqian branch, emphasizes the importance of understanding rural needs to provide suitable financial products and services, reflecting a hands-on approach to rural finance [3][4] - Ge has successfully assisted rural clients, such as a large-scale agricultural producer, in obtaining loans that have led to increased production and improved quality of agricultural products [4][5] Group 3 - Hong Gai Kuo, an international business foreign exchange manager, has played a significant role in expanding cross-border financial services, contributing to the growth of international business clients at the Suqian branch [8][9] - Under her management, the Suqian branch achieved a 25% net increase in international business clients by the end of 2024, leading the province in client coverage [10] Group 4 - Zhou Miaomiao, a personal client manager, has focused on providing elderly-friendly financial services, reflecting the bank's commitment to inclusivity in financial services [12][13] - Zhou's efforts in enhancing elderly care services have earned her recognition as one of the most beautiful bank employees in the region [13][14] Group 5 - Yuan Xin, a credit manager, has been instrumental in developing green finance initiatives, including the innovative "VEP Ecological Restoration Loan," which addresses challenges in financing ecological projects [19][21] - The Suqian branch's green loan business achieved the highest balance in the industry, showcasing its leadership in supporting low-carbon transitions [20][21] Group 6 - Tong Na, a corporate client manager, has dedicated her efforts to supporting small and micro enterprises, successfully facilitating loans for various businesses, including a technology company and a semiconductor firm [25][26] - Her proactive approach and deep understanding of client needs have resulted in significant financial support for local businesses, enhancing the bank's role in promoting inclusive finance [27][28]