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网络餐饮智慧监管
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河南漯河源汇区实现网络餐饮经营主体智慧监管全覆盖
Core Viewpoint - The rapid growth of the online food delivery market poses significant challenges for food safety regulation, prompting the establishment of a digital regulatory system in Luoyang City, Henan Province, to enhance food safety oversight through technology [1][2]. Group 1: Digital Transformation and Regulatory Innovation - The Luoyang City Market Supervision Bureau has implemented a digital transformation strategy, creating a smart regulatory system for online food delivery that includes real-time monitoring and risk identification [1]. - The "Internet + Bright Kitchen" project has achieved 100% integration of new online food business entities and merchants on platforms like Meituan, ensuring full visibility of kitchen operations [1][2]. Group 2: AI and Consumer Engagement - An AI video analysis system scans kitchen scenes every 30 seconds, identifying violations such as unmasked staff and smoking, with a total of 31,000 violations captured since the platform's launch [2]. - Consumers can access live kitchen feeds through the "Shalay Food Safety" WeChat account or by scanning the "Bright Kitchen" QR code, with total visits exceeding 3 million [2]. Group 3: Impact on Business and Consumer Trust - The implementation of the "Bright Kitchen" initiative has led to a 42% decrease in restaurant complaints and a 92% compliance rate in kitchen operations, enhancing consumer trust [3]. - A survey indicated that 91% of consumers prefer to choose merchants participating in the smart regulatory system, reflecting increased confidence in food safety [3].