Group 1 - The article highlights the increasing interest among elderly individuals in online courses aimed at enhancing skills such as financial literacy, which has led to a surge in complaints regarding course content not meeting expectations [1][2] - Over 150 complaints have been filed against a specific company offering financial literacy courses, primarily from elderly consumers seeking refunds due to dissatisfaction with the course content [2][3] - The Beijing Chaoyang District Court has initiated a collaborative approach involving multiple departments to address and resolve these disputes effectively [3][4] Group 2 - The court has provided guidance to mediation teams on legal standards and techniques to facilitate the resolution of disputes, resulting in successful refunds for affected consumers [4] - The rise in disputes reflects a growing trend of elderly consumers pursuing educational opportunities, particularly in areas like finance and digital content creation, which often come with significant learning costs [4][6] - The article also discusses a separate case involving an 80-year-old woman who faced complications from a cosmetic procedure, emphasizing the need for service providers to consider the unique needs of elderly clients [5][6] Group 3 - The medical beauty industry is experiencing a "silver wave," with more elderly consumers seeking high-end skincare and cosmetic services, highlighting a shift in consumer demographics [5][6] - The handling of disputes in both educational and medical sectors underscores the importance of tailoring services to meet the specific needs and conditions of elderly consumers to prevent potential issues [6]