老年旅客购票便利化
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老年旅客可电话预订火车票
Xin Lang Cai Jing· 2026-01-21 17:29
Group 1 - The core point of the article is the introduction of a new telephone ticket booking service for elderly passengers by the China National Railway Group, effective from the 20th, aimed at facilitating ticket purchases for seniors aged 60 and above [1] - The service allows elderly travelers to book train tickets for travel dates starting from February 2, with bookings available at least three days before departure [1] - The booking service is available daily from 8 AM to 6 PM and requires the submission of specific travel details and personal information by the elderly passengers [1] Group 2 - The service is currently limited to elderly passengers holding a second-generation resident ID card [1] - The 12306 customer service center will match booking requests with available tickets and inform the passengers if their requests can be fulfilled [1] - Additionally, the previously launched group ticket telephone booking service has introduced an online payment option, allowing for a more streamlined purchasing process [1]