今天（2月2日）是春运第一天，对于还没放假的游子来说，头等大事是抢火车票。 2026年春运首日的火车票已于1月19日开始发售，但蹲点刷新12306的时候，"加载中"字样卡顿许久，好不容易加载完成却发现心仪车次的票已售罄，"陪 跑"的失落感让不少人直呼"回家太难"。 除了拼手速和运气，掌握一些实用的抢票技巧也能提高成功率，《IT时报》记者结合12306的实用技巧，整理了一份春运火车票购票指南，看看今年抢票 有啥不同。 购票新方式：抢票也能"弯道超车" 今年春运最值得期待的变化，当属大数据保障。铁路部门靠12306大数据盯着热门线路的候补订单，只要某方向候补人数达到阈值，立马启动"加班模 式"，加开临时高铁或夜间列车，而且新增票额会优先兑现给已经提交候补的旅客，相当于"人多就加车"。 例如，北京至广深、上海至成渝、杭州至武汉这些常年热门线路，还有长三角、珠三角去往云贵川渝的务工专线，都是加开列车的重点区域，提交时，强 烈建议勾选"接受新增列车"，这样当铁路部门临时加开列车时，就会优先分配车票。 春运期间心急买错票也不用担心，1月19日起，铁路12306平台推出旅客误购限时免费退票服务，旅客通过铁路12306平台购 ...

今天，2026春运拉开帷幕 "陆地航母"整装出发！ 春运期间 铁路出行、购票都有哪些新变化？ 一起了解↓↓ 今日开售除夕火车票 购票日历"码住收藏" 除夕火车票已于今日开售 还有哪些购票关键时间点？ 下滑查看超详细购票日历 误购车票 可在30分钟内免费退票 近期，国铁集团首次推出互联网误购限时免费退票的新举措。 如果旅客在12306客户端购票时因时间紧、未看清、误操作等原因，造成误购车票，在购票支付成功30分钟以内，且在开车前4小时以上，退票时不收取退 票费。这一举措将成为今后常态化实施的政策。 如使用积分购票，将按原渠道返还积分，返还积分的有效期不变； 同一购票人在一个自然日内限办1个订单误购免费退票业务，改签车票、预约或候补购票等不办理此业务。 目前铁路部门实行阶梯式退票政策，在规定免费退票时间内办理退票的，不占用误购免费退票次数。 打电话就能订票 老年旅客出行更便利 近期，铁路部门推出老年旅客电话订票服务。 购买乘车日期为2月2日及以后的预售期内距开车前3天及以上的老年旅客火车票，可拨打铁路12306客服电话订票，并可选择线上或线下方式支付票款，进 一步方便老年旅客购票出行。 务工人员春运期间 可预约购 ...

加强运力保障、优化运输组织，各类出行方式齐发力。 1月26日零时起，新疆铁路部门实行新的列车运行图，增开喀什至重庆西等方向旅客列车6对，对喀 什至成都西等4对旅客列车提速升级。在此基础上，中国铁路乌鲁木齐局集团有限公司精准对接春运客 流市场，统筹客货运力，铺画春运旅客列车运行图，计划增加临时旅客列车15对，比2025年春运增加4 对。在疆内，计划增加临时旅客列车运行线22对，同比增加14对。均创历年春运增开临客新高。 经济日报记者 纪文慧 齐慧 春潮起，归乡切。2月2日，为期40天的2026年春运正式拉开帷幕。针对今年春运出行的新特点新变 化，铁路、公路、水路、民航等部门开足马力，一幅多方联动护航回家路的画卷，正在神州大地徐徐展 开。 加强运力保障 经综合研判，今年春运全社会跨区域人员流动量将达95亿人次，预计创历史新高，其中自驾出行将 继续处于主体地位，占比达8成左右。铁路、民航客运量预计分别达到5.4亿人次和9500万人次，总体规 模和单日峰值均有望超过历史同期的峰值。 "除客流规模有望创新高以外，今年春运还将呈现一些新特点。"在日前举行的国新办新闻发布会 上，国家发展改革委副主任李春临介绍，今年春节假期 ...

"老吾老以及人之老"，孟子笔下的仁爱理想，正在新时代铁路服务中生动践行。据悉，在既有订票渠道 基础上，铁路部门推出老年旅客电话订票服务，购买乘车日期为2月2日及以后的预售期内距开车3天及 以上的老年旅客火车票，旅客可拨打铁路12306客服电话订票，并可选择线上或线下方式支付票款，进 一步方便老年旅客购票出行。 铁路服务的温度，恰恰藏在这些看似细微的举措中。电话订票服务看似只是增加了一个购票渠道，实则 是对老年群体尊严的尊重，是服务的温度，是对"不让任何人掉队"的民生承诺。真正的便民服务，是要 守住人文关怀的底线，关照少数群体的难处。在人口老龄化加速的今天，这样的服务创新在让老年旅客 受益的同时，更为全社会适老化改造提供了示范。 直击痛点，破解老年购票难题。当前我国人口老龄化进程持续深化，老年群体规模不断扩大，随之而来 的出行需求也日益旺盛，铁路作为便捷高效的出行方式，已成为众多老年人出行的重要选择。然而，数 字时代的购票方式对老年群体构成不小挑战：智能手机操作复杂、线上抢票节奏过快、验证码识别困 难，让不少老人"望网兴叹"。此前，老年旅客购票多依赖车站窗口，不仅要排队等候，还可能因赶不上 预售期错失车票。新服 ...

Core Viewpoint - The introduction of a telephone booking service for elderly passengers by the railway department addresses the challenges faced by seniors in the digital booking landscape, enhancing their travel experience and accessibility [1][2]. Group 1: Service Enhancement - Starting January 20, the railway department will offer a telephone booking service for elderly passengers aged 60 and above, allowing them to book tickets by calling the 12306 customer service [1]. - This service enables elderly travelers to provide their travel details and receive assistance from customer service representatives, making the booking process more user-friendly for those who may struggle with digital platforms [1]. Group 2: Addressing Digital Divide - The railway department recognizes the digital divide affecting many elderly individuals, who may find online booking systems complicated and may not own smartphones [1]. - The new telephone service is a response to the difficulties faced by seniors, such as long wait times at ticket counters, thereby improving their overall travel experience [1]. Group 3: Commitment to Elderly Services - The railway department has been enhancing its services for elderly passengers, including prioritizing lower berths for those aged 60 and above and providing full assistance for unaccompanied elderly travelers [2]. - The focus on creating a more accommodating travel environment for seniors reflects a commitment to breaking down barriers imposed by the digital age, ensuring that all passengers can travel comfortably [2].

Group 1 - The core point of the article is the introduction of a new telephone ticket booking service for elderly passengers by the China National Railway Group, effective from the 20th, aimed at facilitating ticket purchases for seniors aged 60 and above [1] - The service allows elderly travelers to book train tickets for travel dates starting from February 2, with bookings available at least three days before departure [1] - The booking service is available daily from 8 AM to 6 PM and requires the submission of specific travel details and personal information by the elderly passengers [1] Group 2 - The service is currently limited to elderly passengers holding a second-generation resident ID card [1] - The 12306 customer service center will match booking requests with available tickets and inform the passengers if their requests can be fulfilled [1] - Additionally, the previously launched group ticket telephone booking service has introduced an online payment option, allowing for a more streamlined purchasing process [1]

Core Viewpoint - The introduction of a telephone ticket booking service for elderly travelers by the railway department aims to bridge the digital divide and enhance convenience for this demographic during the upcoming Spring Festival travel rush [1][2]. Group 1: Service Enhancements - Starting January 20, elderly travelers can book train tickets via the railway's 12306 customer service hotline for journeys from February 2 onwards, allowing payment through online or offline methods [1]. - The new telephone booking service reflects a commitment to inclusivity, ensuring that no group is left behind in the digital age, and emphasizes the importance of maintaining a familiar and comfortable service for older travelers [1][2]. Group 2: Broader Context of Spring Festival Travel - The upcoming Spring Festival travel period is characterized by a focus on not just the ability to travel, but also on the quality and comfort of the travel experience, with new initiatives planned before the 2026 Spring Festival [2]. - The railway department's new measures, such as "light luggage" services and "limited-time free refunds for mistaken purchases," aim to address individual needs and enhance the overall travel experience, moving beyond just meeting general demands [2]. Group 3: Emotional and Social Aspects - The emotional significance of the Spring Festival travel is highlighted, as it represents a time for family reunions and the warmth of returning home, with the railway services aiming to make this journey more pleasant and meaningful [3].

Core Viewpoint - The railway department has introduced a telephone ticket booking service for elderly passengers, addressing concerns about using mobile apps during the 2026 Spring Festival travel season [1]. Group 1: Ticket Booking Process - From January 20, elderly passengers can book train tickets by calling the railway's 12306 customer service for travel dates from February 2 onwards, provided they call at least three days before departure [3]. - The service is available for elderly passengers aged 60 and above who hold a second-generation resident ID card, with booking hours from 8 AM to 6 PM daily [4]. - When booking by phone, passengers must provide specific details such as travel date, train number, seat type, number of passengers, payment method, and contact information [5]. Group 2: Payment Options - After the customer service processes the booking, they will inform the passenger if tickets are available, allowing them to choose between online or offline payment methods [8]. - For online payment, a link will be sent via SMS for completing the transaction, while offline payment requires the passenger to visit any railway ticket window with the order number and necessary identification [13]. - If payment is not completed within the specified time, the booking will be automatically canceled [9].

Group 1 - The core point of the article is the introduction of a new telephone ticket booking service for elderly passengers by the China National Railway Group, effective from January 20, aimed at facilitating ticket purchases for seniors aged 60 and above [1] - The service allows elderly travelers to book train tickets for travel dates starting from February 2, with the ability to make reservations at least three days prior to departure [1] - The booking service is available daily from 8 AM to 6 PM and requires the submission of specific travel details and personal information by the elderly passengers [1] Group 2 - The service is currently limited to elderly passengers holding a second-generation resident ID card [1] - Additionally, the existing group ticket telephone booking service has been enhanced to include an online payment option, allowing for a more streamlined purchasing process [1] - Upon successful booking, a payment link will be sent via SMS to the group ticket purchaser, who must complete the payment within the specified time frame to avoid automatic cancellation of the order [1]

Core Viewpoint - The China National Railway Group has launched a telephone ticket booking service for elderly passengers, effective from January 20, to enhance their travel experience and facilitate ticket purchasing [1][2][3]. Group 1: Service Details - The new telephone booking service is available for elderly passengers aged 60 and above, holding a second-generation resident ID, for train tickets with a departure date of February 2 or later, and can be booked at least three days in advance [1][3]. - Booking can be done by calling the 12306 customer service, with service hours from 8 AM to 6 PM daily [3][4]. - Elderly passengers who are registered users of the 12306 platform can directly access customer service by pressing "1" after calling [3]. Group 2: Payment Options - After the booking request is processed, if tickets are available, the customer will be informed and can choose between online or offline payment methods [2][4]. - For online payments, a link will be sent via SMS for completing the transaction, while offline payments can be made at any railway ticket window using the order number and required identification [4][5]. - Orders that are not paid within the specified time will be automatically canceled [4][5].