航空票务政策调整
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三大航司通知:涉日航线客票可免费退改
证券时报· 2025-11-15 10:15
Core Viewpoint - The article discusses the special handling of tickets for flights to and from Japan by three major Chinese airlines: China Southern Airlines, Air China, and China Eastern Airlines, in response to recent travel advisories issued by the Ministry of Foreign Affairs of China. Group 1: China Southern Airlines (南航) - Applicable tickets include those purchased or exchanged before November 15, 2025, for flights to and from Japan between November 15, 2025, and December 31, 2025 [2] - Ticket change rules allow for the first change to the same itinerary without a fee, while subsequent changes are subject to ticket conditions [2] - Refunds can be requested without a fee within the ticket validity period, but previously changed tickets will follow original ticket conditions for refunds [2] Group 2: Air China (国航) - Applicable conditions for tickets include those purchased before November 15, 2025, for flights to specific Japanese cities during the same travel window [4] - Ticket change rules allow for the first change without a fee, but fare differences may apply, and subsequent changes must adhere to ticket conditions [5][6] - Refunds can be processed without a fee for unused segments within the ticket validity period, with conditions applying for previously changed tickets [7] Group 3: China Eastern Airlines (东航) - Applicable tickets include those issued before November 15, 2025, for flights involving Japan between November 15, 2025, and December 31, 2025 [10][11] - Change policies allow for one free change within three days before or after the original flight, with further changes subject to ticket conditions [13] - Refunds for unused segments can be processed without a fee, with conditions for previously changed tickets [13]
三大航司:日本相关机票可免费退改
Zhong Guo Xin Wen Wang· 2025-11-15 08:09
Core Points - Three major airlines in China, Air China, China Southern Airlines, and China Eastern Airlines, have announced special handling measures for tickets related to Japan routes, allowing free changes and refunds for eligible tickets purchased before November 15, 2023 [1][5]. Group 1: Air China - Air China allows free changes for tickets purchased before November 15, 2023, for travel dates between November 15, 2025, and December 31, 2025, for flights to and from various Japanese cities [3]. - The first change is free of charge, but fare differences and seasonal price differences will apply; subsequent changes will follow ticket usage conditions [3]. - Refunds for unused segments can be processed without a cancellation fee within the ticket's validity [3]. Group 2: China Southern Airlines - China Southern Airlines offers similar provisions for tickets purchased before November 15, 2023, for travel dates between November 15, 2025, and December 31, 2025, for flights to and from Japan [4]. - Passengers can cancel their seats before the flight without incurring a refund fee, and the first change to the same itinerary is also free, with fare differences applicable [4]. Group 3: China Eastern Airlines - China Eastern Airlines has outlined that tickets purchased before November 15, 2023, for travel dates between November 15, 2025, and December 31, 2025, involving Japan routes are eligible for free changes within three days of the original flight [4]. - Additional changes or changes outside the three-day window will be subject to ticket usage conditions [4]. - Refunds for unused segments can be processed without a cancellation fee within the ticket's validity [4]. Group 4: Safety Advisory - The Chinese Ministry of Foreign Affairs has issued a warning for citizens to avoid traveling to Japan due to rising safety concerns and incidents involving Chinese nationals [5][6]. - Citizens currently in Japan are advised to stay vigilant and contact local authorities or the Chinese consulate in case of emergencies [6].