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“暴力催收”公司,人去楼空!关于催收,明确多条红线
21世纪经济报道· 2025-03-17 11:18
Core Viewpoint - The article discusses the recent implementation of the "Collection Risk Control Guidelines" in China, which aims to regulate the debt collection industry and address issues related to illegal and violent collection practices. This new national standard is expected to enhance the compliance and self-regulation of financial institutions in the debt collection sector [5][9][12]. Group 1: Background and Context - The "Collection Risk Control Guidelines" were approved and published by the National Standardization Administration on February 28, 2024, marking the first national-level standard focused on post-loan collection practices in China [5][6]. - The guidelines replace the previous industry standard issued in May 2024 and emphasize risk control and the responsibility of financial institutions in managing collection risks [5][6][12]. Group 2: Industry Impact - The implementation of the guidelines is seen as a critical step towards the healthy development of the debt collection industry, filling a long-standing regulatory gap and providing a basis for identifying illegal collection practices [5][9]. - The guidelines specify that collection activities should not occur between 10 PM and 8 AM, limit daily phone calls to three, and restrict contact to debtors only, not their contacts [10][12]. Group 3: Financial Data and Trends - As of the end of 2024, the total amount of overdue credit card loans reached 123.964 billion, a year-on-year increase of 26.31%, indicating a growing challenge for financial institutions in managing delinquent accounts [7]. - Complaints related to improper debt collection practices accounted for approximately 20.5% of total complaints against banks and credit card services, highlighting the need for improved collection practices [7]. Group 4: Future Outlook - Experts suggest that while the new guidelines will lead to better regulation of the collection industry, the current reliance on phone collection and mediation methods is likely to continue in the short term [14]. - The guidelines also enhance the disclosure obligations for third-party collection agencies and emphasize the use of artificial intelligence in managing collection processes, aiming to protect the legal rights of debtors [12][13].