Financial Data and Key Metrics Changes - Reported revenue for Q4 2025 was $712 million, normalized to approximately $660 million when excluding a $52 million benefit from an additional operating week, representing a decline of $24 million or 3.5% year-over-year [12][13] - Adjusted EBITDA for Q4 was $65 million, with an adjusted margin of 9.1%, down from 11.8% in the same quarter last year [16][20] - Full-year effective tax rate for 2025 was 9.2%, with an expected range of 25-30% for 2026 [15][16] Business Line Data and Key Metrics Changes - Rental revenue decreased by $18 million, while direct sales revenue fell by $5 million, contributing to the overall revenue decline [12][13] - Business retention measured in revenue dollars was 91.8% at the end of Q4, flat compared to the previous quarter [13] Market Data and Key Metrics Changes - The normalized revenue impact from churn or lost business was approximately $60 million compared to the same quarter in the prior year [12][13] - The company plans to stabilize revenue by implementing strategic pricing and increasing penetration with existing customers [20][67] Company Strategy and Development Direction - The company has initiated a multi-year business transformation plan focusing on commercial excellence, operational excellence, and asset and network optimization [4][18] - The transformation plan aims to generate run-rate operating cost savings of at least $75 million by the end of 2026 [18][19] - The company is committed to improving customer service quality and operational efficiency to drive sustainable growth [10][24] Management's Comments on Operating Environment and Future Outlook - Management expressed optimism about the transformation plan, emphasizing that 2026 will mark the beginning of a stronger, more resilient company [22][24] - The company anticipates revenue for fiscal 2026 to be flat to down 2% compared to normalized fiscal 2025 revenue, with adjusted EBITDA expected to range from $285 million to $315 million [19][20] Other Important Information - The company generated $31 million in operating cash flow and $16 million in free cash flow during the quarter, reflecting improvements over the previous quarter [17] - Net debt at the end of the fiscal quarter was $1.34 billion, with no debt maturities until 2028 [17] Q&A Session Summary Question: Regarding the cultural transformation and team readiness - Management acknowledged the importance of culture in the transformation and expressed confidence in having the right team in place to execute the strategic transformation [26][32] Question: Financial framework for mid to long term growth - Management indicated that more details about financial performance beyond 2026 would be available as the company executes its plans in the early quarters of 2026 [33] Question: Logistics and network rationalization - Management clarified that the focus is on optimizing existing plants before making decisions about consolidating capacity in certain regions [35][36] Question: Free cash flow guidance for fiscal 2026 - Management provided details on the assumptions behind the $50-$60 million free cash flow guidance, including capital expenditures and working capital considerations [46][51] Question: Employee engagement and turnover trends - Management recognized the challenges faced by employees and emphasized the need to improve engagement levels as part of the transformation [78][81] Question: Strategic pricing initiatives - Management highlighted the differences in the new pricing strategy, focusing on aligning service quality with pricing decisions to reduce churn and improve customer retention [70][86]