Core Insights - The operational roles are undergoing unprecedented transformation due to AI technological innovations and the blurring of industry boundaries, necessitating skill enhancement for professionals in the field [1][4]. Group 1: Current State of Operational Role Transformation - The main challenge for operational professionals is the mismatch between skill sets and market demands, with many being proficient in traditional processes but lacking integration with emerging technologies [2]. - Data from a recruitment platform indicates that candidates with AI application skills have a 42% higher chance of getting interviews in 2024, along with greater salary negotiation power [2]. - Different industries exhibit varying demands for operational talent, with e-commerce focusing on data-driven decision-making, smart manufacturing emphasizing process optimization, and content industries valuing user insights combined with AI tools [2]. Group 2: Core Skills for Cross-Industry Competitiveness - AI application skills are increasingly essential, with operational roles integrating AI for tasks such as intelligent customer service and predictive analysis, requiring knowledge of natural language processing and machine learning [4][6]. - Data analysis and decision-making capabilities are foundational, as modern operations require extracting business insights from complex data to support strategic decisions [7][8]. - Cross-domain communication and project management skills are critical for successful transitions, enabling professionals to understand new business logic and effectively manage resources [10][11]. Group 3: Practical Pathways for Skill Development - Developing a personalized learning plan based on target industry requirements is crucial for successful transformation, utilizing the "70-20-10" learning principle to balance practical projects, feedback, and theoretical learning [12]. - Establishing a capability proof system through recognized certifications can validate skills and reduce evaluation costs for employers, with the CAIE certification being a notable example [13]. - Gaining cross-industry project experience through participation in open-source projects or volunteer activities is essential for translating theoretical knowledge into practical skills [16][17]. Group 4: Future Outlook for Operational Roles - The evolution of operational roles will continue towards technical, specialized, and strategic directions, requiring professionals to possess business insight, technical understanding, and user perception by 2025 [18]. - Continuous learning and capability certification will be mandatory for operational professionals, with structured programs like CAIE aiding in navigating industry transitions [18]. - Successful operational professionals will act as connectors between users, technology, and business value, leveraging data-driven decisions and AI to enhance efficiency and guide strategic directions [18].