Core Viewpoint - The article highlights persistent issues in the domestic telecommunications industry, including opaque pricing, complex packages, and customer service challenges, which undermine user trust and satisfaction [1][6][8]. Group 1: Issues in the Telecommunications Industry - Users face non-transparent pricing, often encountering unexpected charges or automatic upgrades without clear communication [1]. - The variety of packages offered by operators is overwhelming, with complex names and terms that are difficult for many users, especially the elderly, to understand [2]. - Bundling of services often leads to hidden fees, with promotions like "free upgrades" frequently tied to automatic renewal clauses [3]. - Users experience difficulties when attempting to unsubscribe from packages, facing complicated processes and potential penalties [4]. - Operators sometimes cancel packages unilaterally without notifying users, forcing them to switch to less favorable options [5]. - Complaints about operators' practices, such as false advertising and unclear fees, have surged on various platforms, indicating a significant trust deficit [6]. Group 2: Regulatory Response and Industry Measures - Regulatory bodies have acknowledged the issues related to operators' charging practices and have called for reforms [9]. - Major telecom operators have pledged to address these service pain points, committing to transparency and responsiveness to customer concerns [10][11]. - China Mobile has introduced ten service commitments aimed at improving transparency and customer service, including clear pricing and proactive notifications [12][13][14]. - China Unicom announced sixteen measures to simplify and clarify its pricing structure, ensuring better communication with users [15]. - China Telecom has implemented nine measures to standardize service processes and improve the ease of unsubscribing from services [16]. - As of May, the total number of mobile phone users in China reached 1.807 billion, indicating that improvements in service will have widespread implications [17]. Group 3: User Expectations and Rights - While operators have made commitments to improve services, the effectiveness of these measures remains to be seen, with users expressing hope for genuine change rather than empty promises [18]. - In the mobile internet era, telecommunications services are essential, and operators must prioritize user rights to remain competitive [19].