Core Viewpoint - The article highlights persistent issues in the domestic telecommunications industry, including opaque pricing, complex packages, and customer service challenges, which undermine user trust and satisfaction [1][6][8]. Group 1: Issues in the Telecommunications Industry - Users face non-transparent pricing, often encountering unexpected charges or automatic upgrades without clear communication [1]. - The variety of packages offered by operators is overwhelming, with complex names and terms that are difficult for many users, especially the elderly, to understand [2]. - Bundling of services often leads to hidden fees, with promotions like "free upgrades" frequently tied to automatic renewal clauses [3]. - Users experience difficulties when attempting to unsubscribe from packages, facing complicated processes and potential penalties [4]. - Operators sometimes cancel packages unilaterally without notifying users, forcing them to switch to less favorable options [5]. - Complaints about operators' practices, such as false advertising and unclear fees, have surged on various platforms, indicating a significant trust deficit [6]. Group 2: Regulatory Response and Industry Measures - Regulatory bodies have acknowledged the issues related to operators' charging practices and have called for reforms [9]. - Major telecom operators have pledged to address these service pain points, committing to transparency and responsiveness to customer concerns [10][11]. - China Mobile has introduced ten service commitments aimed at improving transparency and customer service, including clear pricing and proactive notifications [12][13][14]. - China Unicom announced sixteen measures to simplify and clarify its pricing structure, ensuring better communication with users [15]. - China Telecom has implemented nine measures to standardize service processes and improve the ease of unsubscribing from services [16]. - As of May, the total number of mobile phone users in China reached 1.807 billion, indicating that improvements in service will have widespread implications [17]. Group 3: User Expectations and Rights - While operators have made commitments to improve services, the effectiveness of these measures remains to be seen, with users expressing hope for genuine change rather than empty promises [18]. - In the mobile internet era, telecommunications services are essential, and operators must prioritize user rights to remain competitive [19].

Core Viewpoint - The three major telecom operators in China, China Mobile, China Unicom, and China Telecom, have announced a series of reforms aimed at addressing consumer complaints regarding opaque pricing, difficult cancellation processes, and complex service options, marking a significant shift towards standardization and service enhancement in the telecom industry [1][2][3] Group 1: Industry Actions - The telecom operators are responding to the Ministry of Industry and Information Technology's 2025 work deployment by implementing a "wind correction" initiative focused on "simplifying packages and transparent consumption" [1][2] - As of the end of May, the total number of mobile phone users among the three major telecom companies and China Broadcasting reached 1.807 billion, with a net increase of 16.99 million users compared to the end of the previous year [1] - The number of 5G mobile phone users reached 1.098 billion, representing a net increase of 84.14 million users, accounting for 60.8% of total mobile phone users [1] Group 2: Specific Measures by Telecom Operators - China Mobile announced 10 service commitments focused on consumer rights, including transparent pricing and mandatory customer confirmation for service subscriptions [3] - China Telecom introduced 9 initiatives under the "General Manager's Practical Measures" program, aimed at improving service standards and ensuring user consent before activating services [3] - China Unicom unveiled 16 measures across four areas, including enhancing the "one-click unbind" service for secondary numbers [3] - The Vice President of the China Consumers Association emphasized the need for operators to take responsibility in protecting consumer rights and creating a safer consumption environment [3]

Core Viewpoint - The three major telecom operators in China are committed to improving service transparency and consumer rights protection in response to consumer concerns about unclear pricing, difficult cancellation processes, and complex package options [1]. Group 1: Company Initiatives - China Mobile has launched ten service commitments, including ensuring customer confirmation for service orders and completing package changes within 48 hours if no contract conditions are specified [1]. - China Unicom announced sixteen measures to simplify pricing plans and enhance clarity in service agreements, including highlighting key elements in contracts [1]. - China Telecom introduced nine measures to standardize service provision, including obtaining user consent before activating services and clarifying cancellation processes [1]. Group 2: Consumer Rights Emphasis - The Vice President of the China Consumers Association emphasized the importance of consumer rights protection as a vital aspect of public welfare, urging businesses to take responsibility for service quality and to proactively prevent disputes [1]. Group 3: Industry Statistics - As of the end of May, the total number of mobile phone users among the three major telecom companies and China Broadcasting reached 1.807 billion, while fixed internet broadband users totaled 682 million [2].

Group 1 - The three major telecom operators in China are implementing measures to enhance transparency and customer satisfaction in response to consumer concerns about unclear pricing and complicated service options [1] - China Mobile has introduced ten service commitments, including requiring customer confirmation for service orders and ensuring that changes to packages are completed within 48 hours if no contractual conditions apply [1] - China Unicom announced sixteen initiatives aimed at simplifying tariff plans and improving clarity in pricing information during a recent partner conference [1] Group 2 - China Telecom has launched nine measures to standardize service provision, including obtaining user consent before activating services and clarifying the process for service cancellations [1] - The Vice President of the China Consumers Association emphasized the importance of consumer rights protection as a key aspect of public welfare and urged businesses to take responsibility for safeguarding consumer interests [2] - As of the end of May, the total number of mobile phone users among the three major telecom companies and China Broadcasting Network reached 1.807 billion, while fixed internet broadband users totaled 682 million [2]