Core Insights - The article emphasizes the importance of establishing a structured, value-driven system for evaluating user needs, transitioning from "listening" to "insight" and then to "decision" [1][3][4] - It highlights the necessity of understanding the underlying "Jobs-to-be-Done" (JTBD) behind user requests to avoid superficial solutions and ensure alignment with product strategy and resources [5][6][7] Group 1: Importance of Evaluation - The role of product managers should not be limited to being passive "messengers" of user requests; instead, they should act as "value detectives" to uncover deeper user needs [3][4] - Failing to evaluate user demands can lead to bloated products and wasted resources, as many features go unused [7][8] Group 2: Understanding User Intent - The JTBD framework is crucial for identifying the real intent behind user requests, moving beyond surface-level solutions [9][10] - The "5 Whys" technique is a valuable tool for digging deeper into user motivations and uncovering the true tasks they wish to accomplish [10][11] Group 3: Assessing Demand - The evaluation process involves assessing the breadth (how many users are affected) and depth (the severity of the issue) of the identified user problem [13][14] - The Kano model can help categorize user needs and determine their impact on user experience [14] Group 4: Strategic Alignment - After identifying a significant user problem, it is essential to evaluate whether addressing it aligns with the product's strategic goals and roadmap [15][16] - The assessment should consider the potential impact on key performance indicators and whether it fits the product's positioning and values [17] Group 5: Cost and Risk Evaluation - A thorough evaluation of the costs and risks associated with implementing a solution is necessary, including estimating development efforts and assessing technical risks [19][20] - Opportunity cost should also be considered, weighing the potential benefits of pursuing one demand against others that may be neglected [20][21] Group 6: From Evaluation to Decision - Once a demand has undergone a comprehensive evaluation, product leaders can make informed decisions on whether to accept, defer, or reject the request [22][23] - Effective communication with users about the decision-making process is crucial for maintaining good relationships [22][23]