Core Viewpoint - The article emphasizes the launch of the "CCB Huidongni" app, which aims to enhance customer experience in loan applications and financial management through advanced features like AI-driven credit consulting and streamlined processes [2][4]. Group 1: App Features - The "CCB Huidongni" app includes an "Intelligent Credit Consultant" that provides 24/7 professional services and quick access to offline customer managers [4]. - The app offers a comprehensive online "Hui Keting" service that includes product recommendations, loan guidance, and intelligent Q&A [4][5]. - Users can quickly understand loan processes through instructional videos that detail application steps for various loan types [5][6]. Group 2: Loan Application Process - The app allows users to fill out their loan requirements clearly, enabling the system to match suitable loan products based on the entered information [10]. - Users can specify desired loan amounts, terms, and interest rates, with the system providing tailored product recommendations [11]. - The app supports various loan types, including personal credit loans and mortgage loans, with interest rates starting from 3.85% [11][15]. Group 3: Customer Support - The app features real-time assistance from an intelligent credit consultant, guiding users through key application stages and providing explanations for professional terms [12][13]. - Users can contact customer managers directly through the app for immediate support regarding loan applications and issues [16]. - The app includes video resources to help users understand product details and application processes better [14][16].