Core Viewpoint - A consumer complaint regarding black foreign objects found in the Dovey brand sanitary napkins, owned by celebrity Huang Zitao, has gained significant attention on social media, leading to a public relations challenge for the brand [1][2]. Group 1: Consumer Complaint Details - The consumer posted images showing black spots on the sanitary napkin and claimed that the product was sent back to the manufacturer, which acknowledged receipt on June 9. However, the quality inspection report provided was dated April of the same year, raising concerns about its relevance to the product in question [2]. - The inspection report indicated that the tested Dovey sample had a production date of March 18, 2025, but it remains unclear if this sample corresponds to the batch purchased by the consumer [2]. - The customer service response suggested that the black spots were due to "baking scorch," but later indicated that the inspection was not yet complete, leading to further confusion [2][6]. Group 2: Company Background and Operations - Dovey, under Zhejiang Dovey Care Products Co., Ltd., was acquired by Huang Zitao in April 2023, who announced the acquisition through a live stream. He stated that all previous versions of Dovey sanitary napkins were discontinued and that the factory underwent renovations to improve automation, achieving a 90% automation rate [6][8]. - Dovey claims to have implemented an AI stain detection system in its production line, boasting a waste rate of only 2%. This is a common practice among leading sanitary napkin brands, which often highlight their use of advanced visual inspection systems to ensure product quality [8]. - The company has stated that its fully automated production line includes stain detection equipment, although further details on the detection capabilities were not provided at the time of reporting [8].

Core Viewpoint - The incident involving the Dovey sanitary napkin brand, which claims to have introduced AI stain detection technology, has raised consumer concerns after reports of black foreign objects found in the product. The brand's response indicates that these black spots are due to the carbonization of protruding fibers during the non-woven fabric production process and are not harmful [1][2][6]. Group 1: Consumer Complaints - A consumer reported finding black spots on a Dovey sanitary napkin, leading to significant social media attention and complaints [1][2]. - The consumer sent the product back to the manufacturer, but the inspection report provided was dated April 2023, raising questions about whether it pertained to the same batch as the complained product [2][6]. - Dovey's customer service stated that the product had been thoroughly tested and met quality standards, but the consumer expressed dissatisfaction with the responses received [2][6]. Group 2: Company Response - Dovey issued a statement clarifying that the black spots are a result of the production process and are not harmful, with a detection standard of 0.3mm for their visual inspection systems [1][7]. - The company acknowledged receiving various complaints since its launch, including issues with packaging and the presence of black spots, and stated that they are taking steps to address these concerns [7]. - Dovey emphasized that their products comply with national standards and encouraged consumers to contact customer service for replacements if they encounter such issues [7]. Group 3: Brand Background and Market Context - Dovey is a sanitary napkin brand controlled by celebrity Huang Zitao, who announced the acquisition of the brand in April 2023 and has since focused on upgrading the production facilities [10][12]. - The brand claims to have a waste rate of only 2% due to the introduction of AI stain detection systems, although other leading brands also promote similar technologies [6][12]. - The incident highlights the importance of product quality and consumer trust, especially in the context of celebrity endorsements in the personal care industry [12].