Core Points - The article emphasizes the importance of the 12345 government service hotline in enhancing communication between the government and the public, highlighting its role as a vital channel for citizens and businesses to express their needs and suggestions [1][2] - The city aims to improve service quality and efficiency by implementing a people-centered service philosophy and addressing common issues raised by the public [2] Group 1 - The 12345 hotline has been operational for 20 years, evolving its service channels and creating a comprehensive service network through various initiatives such as "one number service" and the "Han Mountain Bell" forum [1] - The city government is committed to strengthening political education and enhancing service quality by implementing the "one-stop" action and focusing on solving urgent public concerns [2] - The government plans to leverage AI technology to improve administrative services, enhance monitoring capabilities, and create a high-quality data set for better decision-making and risk management [2] Group 2 - The city leadership acknowledges the significant responsibility of the 12345 hotline in addressing public needs and emphasizes the importance of collaboration among departments to ensure effective service delivery [2] - There is a focus on establishing a closed-loop mechanism for handling public feedback, which includes supervision, evaluation, and reporting to improve overall service satisfaction [2] - The government intends to recognize and promote best practices while addressing negative cases to continuously enhance service quality and public trust [2]