Core Insights - A severe hailstorm hit Beijing on May 13, prompting Ping An P&C to activate its emergency response plan and mobilize over 2,000 personnel for disaster relief [1][2][9] - The company received 31,000 claims reports and settled 10,400 cases, paying out RMB62.15 million in compensation as of May 19 [2] Group 1: Emergency Response and Claims Management - Ping An P&C coordinated resources across various departments, dispatching 43 claims experts from multiple provinces to assist in Beijing [1] - The company ensured that reporting channels remained open 24/7, with over 90% of affected customers receiving callbacks on the same day [5] - Streamlined claims settlement was introduced, waiving the need for proof of accident or weather event, and allowing for claims under RMB10,000 to be settled with photo or video evidence [6] Group 2: Risk Mitigation Technology - The EagleX platform, developed by Ping An P&C, issued alerts two hours before the storm, helping to minimize potential losses for 3.17 million individual customers and over 20,000 corporate clients [3][4][9] - EagleX integrates big data, satellite remote sensing, and machine learning to monitor and provide early alerts for various natural disasters [4] Group 3: Future Plans and Objectives - Ping An P&C aims to enhance pre-disaster alerts, emergency responses, and post-disaster claims settlements through the continued advancement of EagleX [7] - The company is focused on helping customers reduce losses and improve risk management capabilities [7]