A lot of times we've made humans follow such rigid instructions in the contact center that they've basically become bots themselves >> because they're reading scripts. >> They have to, right. Especially in these like financial services, healthcare, utilities, they have to follow these rules at which point they're no better than technology and at that point you might as well automate.>> Um, help me square the circle on the on the jobs question because you said you can now your agents are now taking the place ...

Attrition is “our friend”: Big companies are shrinking their workforces—and CEOs are shouting it from the rooftops https://t.co/mUAllvzMHV ...

Attrition is “our friend”: Big companies are shrinking their workforces—and CEOs are shouting it from the rooftops. https://t.co/nK3tQU27Hx ...