Core Insights - Freshworks has launched Freshservice Journeys, an AI-powered capability aimed at simplifying complex workflows across HR, IT, and facilities to enhance employee experiences during transitions [1][2] - The solution addresses inefficiencies caused by legacy systems and siloed operations, enabling better coordination and accountability among departments [2][3] Product Features - Freshservice Journeys allows organizations to create no-code workflows for key employee events such as onboarding, offboarding, promotions, and relocations [1][5] - The platform leverages AI to automate routine tasks, reducing manual work and speeding up task completion [5][6] - It features an intuitive interface that enables admins to configure workflows easily and utilize pre-built templates for faster implementation [5][6] Benefits and Impact - Organizations using Freshservice Journeys report significant improvements in efficiency, with processes that previously took days now completed in hours [4][6] - The solution enhances cross-functional collaboration by automating task assignments, reminders, and providing real-time progress tracking [5][6] - Companies that implement cross-functional processes describe them as transformative, enabling seamless orchestration of employee experiences without compromising departmental needs [3][4] Customer Testimonials - Qualfon's Vice President of IT Operations noted that Freshservice has transformed their offboarding process, improving visibility and compliance [4] - EquiTrust Life Insurance's IT Service Management Analyst highlighted the benefits of customized workflows and real-time visibility for HR [4] Company Overview - Freshworks Inc. provides service software designed to enhance customer and employee experiences, with over 73,000 companies relying on its solutions [7]