Core Insights - eGain Corporation has been selected by SELCO Community Credit Union to implement its AI Knowledge Hub and AI Agent software for modernizing enterprise knowledge management [1][3] Company Overview - SELCO Community Credit Union aims to enhance financial well-being and service excellence for its members in Oregon, serving approximately 500 employees [2][8] - eGain Corporation specializes in AI knowledge platforms for customer service, providing solutions that improve operational efficiency and reduce costs [1][7] Solution Details - The eGain AI Knowledge Hub will serve as a unified enterprise knowledge management platform, facilitating knowledge delivery across various teams including contact center, branch, lending, operations, and back-office [4][5] - The solution will integrate with the Genesys agent desktop, ensuring a seamless user experience without disrupting existing workflows [4] Operational Improvements - SELCO plans to migrate its SharePoint-based procedures into the eGain platform, which will enhance compliance visibility, eliminate version-control issues, and accelerate employee onboarding [5][6] - The implementation of eGain's AI Knowledge Hub is expected to establish a scalable foundation for future AI-driven automation and agent assistance [5][6] Leadership Perspectives - SELCO's Director of Talent Development emphasized the importance of empowering employees with accurate knowledge to improve service excellence [6] - eGain's CEO highlighted the need for a purpose-built platform to address operational and compliance challenges faced by organizations like SELCO [6]