Financial consumer rights protection
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金融为民 诚信护航
Xin Lang Cai Jing· 2026-02-25 22:06
转自:沈阳日报 【征集渠道】 1.微信公众号:关注"沈报金融汇",在后台留言提交故事或案例 一笔转账,让准备开学的大学生缴纳了学费;一张保单,替风雨中的家庭撑起安心伞;一次投诉,换来 银行柜台的流程再造…… 在2026年"3·15"国际消费者权益日来临之际,沈阳市委金融办、沈阳市保险行业协会联合沈阳日报推 出"金融故事汇"栏目,面向广大消费者和金融机构征集金融领域消费故事。本次活动旨在强化金融消费 者权益保护,推动金融服务透明化、普惠化、数字化,增强消费者获得感与信任度,为优化沈阳金融营 商环境注入新动能。 科技革新,让金融与柴米油盐、求学就业、养老育儿息息相关。您是否因为一次便捷的线上转账而倍感 省心?是否因一项创新理财让积蓄稳步增值?又或者,您在办理贷款、保险理赔、信用卡使用中遇到流 程烦琐、信息不透明、服务不到位的情况?欢迎您讲述自己的经历——无论是生活带来的便捷与欣喜, 还是那些让人烦心的波折与困惑,或是识破电诈骗局、守住"钱袋子"的成功经历,都是我们关注的焦 点。 ,金融为民 诚信护航) 金融机构不仅是产品和服务的提供者,也是无数温暖与责任故事的承载者。柜台前的耐心解答、风险发 生时的及时处置、为特 ...
全方位保护金融消费者权益
Jing Ji Ri Bao· 2026-02-08 23:23
Core Viewpoint - The implementation of the "Financial Institutions Product Appropriateness Management Measures" marks a new phase in the systematic and standardized management of financial product sales in China, aiming to protect consumer rights and establish a healthy financial ecosystem [1] Group 1: Regulatory Framework - The new regulation addresses the long-standing issue of fragmented appropriateness management in financial products, establishing a unified framework that clarifies the scope of investment products and insurance products [1] - It aims to eliminate industry chaos by reinforcing accountability and setting clear operational boundaries for financial institutions [1] Group 2: Consumer Protection - A dual protection mechanism of "product risk grading + investor classification" is established, requiring investment products to be classified into five risk levels and ensuring dynamic adjustments [2] - Special protective measures for ordinary investors include enhanced assessments, full disclosure, and risk warnings, preventing misleading practices such as performance manipulation [2] - The regulation emphasizes the need for compliance in online sales and third-party marketing, addressing challenges posed by digital financial consumption [2] Group 3: Impact on Financial Institutions - The new regulation serves as both a constraint and an opportunity for transformation, requiring institutions to establish scientific incentive mechanisms that incorporate compliance and customer complaints into performance evaluations [3] - Institutions are compelled to upgrade their information systems, enhance staff training, and improve internal control processes to meet the new requirements [3] - While compliance costs may increase in the short term, long-term adherence to appropriateness obligations is expected to enhance risk management capabilities and brand credibility [3] Group 4: Future Directions - The implementation of the new regulation is just the beginning, with ongoing guidance and supervision from regulatory bodies necessary to promote industry self-regulation and consumer risk awareness [3] - Financial institutions are encouraged to internalize appropriateness management as a core operational principle rather than a mere compliance task [3] - Consumers are urged to take responsibility by providing accurate personal information and rationally assessing their risk tolerance [3]