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OpenAI Moves Commerce Focus to Brand-Owned ChatGPT Apps
PYMNTS.com· 2026-03-11 18:33
Core Insights - OpenAI is refocusing its commerce strategy towards retailers' ChatGPT apps, moving away from direct product sales through ChatGPT checkouts [1][2] - This new approach aims to provide merchants with greater control over the purchasing experience [2] Group 1: Challenges of In-App Purchases - The transition to in-app purchases has encountered several challenges, including user perception of ChatGPT as primarily a research tool rather than a shopping platform [3] - Many shoppers may be unaware of the existence of retailers' ChatGPT apps or how to access them [3] - Users often prefer to follow links to merchants' websites for purchases instead of using the in-app features [3] Group 2: Current State of ChatGPT Apps - Approximately 100 firms have developed ChatGPT apps, but only Instacart currently allows for checkout within the ChatGPT app [7] - OpenAI introduced a feature called Apps in ChatGPT, enabling users to interact with third-party apps during conversations [7] - Instacart's integration with ChatGPT allows for an embedded shopping and checkout experience, enhancing user convenience [8][9] Group 3: Marketplace for Third-Party Apps - OpenAI launched the ChatGPT App Directory, a marketplace for third-party apps that operate within the ChatGPT interface [10] - This marketplace facilitates app submission for developers, user discovery of apps, and brand integration into the AI chat experience without requiring users to switch platforms [10]