Brookdale Senior Living (NYSE:BKD) Q4 2025 Earnings call February 19, 2026 09:00 AM ET Speaker9Good morning. My name is Jordan, and I'll be your conference operator today. At this time, I would like to welcome everyone to the Brookdale Senior Living Fourth Quarter 2025 Earnings Call. Today's conference call is being recorded. All lines have been placed on mute to prevent any background noise. After the speaker's remarks, there'll be a question and answer session. At this time, I would now like to turn the c ...

This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. Dive Brief: T-Mobile sees its net promoter score as “the foundation of everything that we're building,” President and CEO Srini Gopalan said on a Q4 2025 earnings call Wednesday. The wireless carrier reported a NPS of 79 at its company-owned stores, which is 16% higher than the NPS for third-party retail partners, according to an earnings presentation. The company has cut ...

Inter said transaction volumes continued to rise alongside activation. For the fourth quarter, total payment volume (TPV) grew 27% to a BRL 1.8 trillion run rate. Transactions through Pix totaled around BRL 1.5 trillion for the year, and the company said its Pix market share reached 8.5%.Engagement metrics also increased. In December, Inter reported more than 21.5 million daily logins, up from 17 million per day in the prior year’s December. The company said it processed 32,000 financial transactions per mi ...

Core Insights - eDreams ODIGEO (eDO) has confirmed its guidance for FY26, projecting a 29% year-on-year growth in Adjusted EBITDA to reach a record €172.9 million [1][3][6] Strategic Growth Plan - The company aims to increase its Prime subscriber base from 7.7 million to over 13 million by 2030, representing a 40% increase above market consensus [2][16] - To facilitate this growth, eDO will introduce monthly and quarterly installment options for Prime subscriptions, which have shown to generate 13% higher Lifetime Value (LTV) and a 10% increase in customer satisfaction (NPS) [2][5] - The shift to an installment-based payment model will impact cash collection timing, affecting KPIs sensitive to cash timing, such as Cash EBITDA [2][5] Operational Performance - eDO is entering a period of investment supported by its strongest operational performance to date, with a projected Adjusted EBITDA increase of 29% year-on-year to €172.9 million in FY26 [3][6] - Even with a conservative forecast regarding limited access to Ryanair content, the company anticipates an Adjusted EBITDA of €155.6 million pre-investments for FY27 [4] Investment Focus - The company is positioned to execute its strategic roadmap, focusing on high-return investments in new product categories like Rail and expanding into new international markets [5][7] - Most of these investments will be expensed rather than capitalized, with extensive testing providing confidence in their value creation potential [5][7] Long-term Vision - eDO is committed to sustainable long-term value creation, aiming for a significantly enlarged Prime membership base and a more diversified, profitable business by 2030 [8][9]

Core Insights - Greif, Inc. reported significant financial results for the two-month fourth quarter and eleven-month fiscal year 2025, highlighting a substantial decrease in net income and changes in operational performance due to the divestment of its Containerboard Business [1][2][3]. Financial Performance - For the two-month fiscal fourth quarter of 2025, net income decreased by 227.4% to $(43.3) million, or $(0.73) per diluted Class A share, compared to $34.0 million, or $0.58 per diluted Class A share in the same period of 2024 [6]. - Adjusted EBITDA for the fourth quarter increased by 7.4% to $98.9 million, while combined Adjusted EBITDA decreased by 3.7% to $122.7 million [6]. - For the eleven-month fiscal year, net income decreased by 93.2% to $15.1 million, or $0.28 per diluted Class A share, compared to $220.5 million, or $3.81 per diluted Class A share in the previous year [6]. - Adjusted EBITDA for the eleven-month period increased by 3.1% to $511.3 million, while combined Adjusted EBITDA rose by 10.9% to $702.6 million [6]. Operational Changes - The company divested its Containerboard Business for $1.8 billion, which is now classified as discontinued operations starting in Q3 2025 [2][3]. - The fiscal year-end was changed to September 30, resulting in an 11-month fiscal year for 2025 [3]. Debt and Cash Flow - Total debt decreased by $1,538.1 million to $1,202.5 million, and net debt decreased by $1,597.1 million to $945.8 million, leading to a leverage ratio reduction to 1.63x from 3.48x [7]. - Net cash provided by operating activities decreased by $376.5 million to a use of $244.7 million for the fourth quarter, while adjusted free cash flow increased by $24.0 million to $122.6 million [6]. Strategic Actions - The company achieved cost optimization run-rate savings of approximately $50 million by the end of fiscal year 2025 and increased its anticipated cost optimization commitment to $120 million [15]. - Plans for share repurchases in 2026 reflect confidence in the company's earnings power and operational leverage [9]. Market Outlook - The company noted a multi-year period of industrial contraction with no compelling demand inflection identified, leading to conservative guidance for fiscal 2026 [31][32]. - The low-end guidance for fiscal 2026 includes an estimated Adjusted EBITDA of $630 million and Adjusted Free Cash Flow of $315 million [32].

Summary of Key Findings from the Survey on Chinese On-Demand Delivery Behavior Industry Overview - **Industry**: Chinese On-Demand Delivery Services - **Survey Conducted By**: Citi's Innovation Lab - **Sample Size**: 1,800 users in China - **Survey Period**: June-July 2025 Core Findings 1. **Increased Order Frequency**: - 47% of daily users reported an increase in order frequency over the past three months, primarily due to more discounts and promotions [1][3][18] 2. **Leading Platforms**: - **Meituan**: Dominates the market with 68% of users for food delivery and 72% for non-food categories, attributed to the variety of restaurant choices [1][4][75] - **Taobao Shangou**: Captures a higher percentage of female users and younger demographics, achieving the highest Net Promoter Score (NPS) at 70 [1][5][49] - **JD Takeaway**: Despite being available for less than six months, it was used by 61% of respondents [1][75] - **Ele.me**: Holds a smaller market share with 13% for food delivery [4][41] 3. **User Demographics**: - 56% of respondents order food for themselves, while 36% order for two people [35] - The age distribution shows Taobao Shangou attracting younger users (37% aged 18-29), while Meituan is favored by older users (45-59 and 60+) [49][54] 4. **Spending Patterns**: - Average spending per order: - Food delivery: Rmb30-49 for 46% of users, Rmb10-29 for 33% [2][32] - Non-food delivery: Average spending at Rmb180, with 43% spending Rmb50-149 [62][63] 5. **Order Timing**: - Most common ordering times: 72% for lunch, 56% for dinner, and notable percentages for afternoon tea (35%) and supper (27%) [34][75] 6. **Reasons for Choosing Delivery Services**: - Availability of restaurants is the most important factor (43%), followed by delivery speed (21%) and price (19%) [33][41] 7. **Expectations for Future Ordering**: - 39% of users expect to order somewhat more this year, while 42% plan to maintain their current frequency [22][25] Additional Insights - **Concerns Affecting Order Frequency**: - Users ordering less frequently cited food safety (42%) and decreased food quality (32%) as primary concerns [19][24] - **Market Dynamics**: - The total addressable market (TAM) and higher penetration rates are expected to sustain despite normalizing subsidies, indicating a positive trend for profitability across platforms [74] - **Competitive Landscape**: - Meituan's strength lies in its extensive restaurant options, while JD is recognized for faster delivery and customer service [43][54] Conclusion - The survey indicates a robust growth trajectory for the on-demand delivery market in China, with Meituan and Taobao Shangou leading in user preference and satisfaction. The findings suggest a competitive landscape where user behavior is influenced by promotions, service quality, and product availability, with expectations for continued growth in order frequency and market penetration.

Financial Data and Key Metrics Changes - The company reported a year-over-year increase in RASM of 1.3%, which was within initial guidance, while ASMs decreased by 4.3% year-over-year [15][22] - The company ended the quarter with a strong liquidity position, representing 42% of trailing twelve-month revenue, the strongest liquidity ratio in the industry [12][30] - CASM ex-fuel grew by 8.3% year-over-year, better than the initial guidance midpoint of 9% [34][35] Business Line Data and Key Metrics Changes - The premium segment performed exceptionally well, with premium RASM, including Mint and Even More, outperforming core RASM by high single digits [18][19] - Loyalty revenues grew by 9%, supported by new partnerships and the launch of a premium co-branded credit card [19][20] - The international flying segment showed stronger performance, with Transatlantic RASM up 28% year-over-year [16] Market Data and Key Metrics Changes - The Northeast market experienced a slowdown in demand, impacting bookings more than other regions [49][50] - Domestic markets showed weakness, while international markets, particularly in Latin America, performed relatively better [16][22] - The company observed a wider spread between peak and trough unit revenues, with peak RASM up high single digits and off-peak RASM declining double digits year-over-year [22] Company Strategy and Development Direction - The company is committed to its long-term strategy, Jet Forward, which aims to drive transformational change and achieve breakeven operating profitability [9][10] - The company is adjusting capacity to better match supply with demand, having made significant capacity cuts in response to changing booking patterns [10][14] - The focus remains on enhancing customer loyalty and brand strength, with initiatives under Jet Forward showing early signs of success [19][26] Management's Comments on Operating Environment and Future Outlook - Management noted that the current macroeconomic environment remains unpredictable, leading to a cautious approach in reaffirming full-year guidance [6][7] - The company is leveraging past experiences from the 2008 financial crisis and the COVID-19 pandemic to navigate current challenges [7][10] - Management expressed optimism about the resilience of the premium segment and loyalty program, which are expected to provide stability amid economic uncertainty [24][26] Other Important Information - The company has deferred $3 billion in capital expenditures, pushing out A321neo deliveries to the 2030s to focus on returning to profitability [12][30] - The company is actively exploring adjustments to its fleet plan to preserve cash and enhance operational flexibility [32][33] Q&A Session Summary Question: When did the change in booking patterns start and what adjustments were made? - Management noted that booking slowdowns were observed in January, leading to aggressive capacity cuts in February and March [43][45] Question: Is the slowdown in demand specific to certain geographies? - Management indicated that the Northeast region is experiencing a more pronounced slowdown compared to other areas, impacting capacity strategy [49][50] Question: Can you provide a range for second-half capacity outcomes? - Management refrained from providing specific guidance but indicated that capacity would be measurably down from initial expectations [55][56] Question: What benefits are expected from the domestic partnership? - Management highlighted that the partnership would enhance network opportunities for TrueBlue points, improving customer utility [58][59] Question: What is the status of the Pratt and Whitney compensation situation? - Management reported that there are currently 10 aircraft on the ground, with improvements noted in operational performance, but compensation discussions remain fluid [78][81] Question: Will there be new market entries this year? - Management confirmed that multiple new routes are expected to be announced later in the year [83] Question: What is the outlook for the spread between premium and core RASM? - Management expects continued growth in premium RASM, with hopes that core RASM will also improve, maintaining the spread [87][88] Question: How is VFR demand performing in Latin America? - Management reported that VFR traffic remains stable, with no significant drops observed in key markets [93]