So I got rid of customer success. Now customer success is the responsibility of the entire company. And so what we found at Snowflake was we built a professional services organization. That professional services organization, we would give away free professional services.Not always free, but we would give some away. And what I found was that if they pay for something, even if you're splitting the cost of it with the customer, a lot of times when they pay for something versus get something for free, they val ...

The term weightless economy refers to the trade of products and services that are abstract or intangible, such as professional services. https://t.co/ApiDbXvtYm ...