Customer Success Strategy - Customer success 现在是整个公司的责任 [1] - 公司建立了专业的服务组织 [1] - 免费提供专业服务可能会降低客户对其价值的评估 [1][2] - 客户为服务付费（即使是分摊成本）通常比免费获得服务更重视它 [2] Financial Considerations - 客户成功或专业服务至少应达到盈亏平衡 [2] - 如果客户成功成为销售成本，则可能不值得 [2]

Definition - The weightless economy refers to the trade of abstract or intangible products and services, such as professional services [1]