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Amazon Agrees to Settle Class Action Lawsuit Alleging Incorrect Denials of Refunds
PYMNTS.com· 2026-01-28 02:00
Core Points - Amazon has agreed to pay $309 million to settle a class action lawsuit regarding incorrect denial of refunds for product returns [1] - The lawsuit, filed in 2023, alleged that Amazon charged consumers for properly returned items or failed to provide timely refunds [2] - Amazon has also agreed to over $600 million in individual refunds and non-monetary relief to improve its return and refund practices [3] - The company denied any wrongdoing in the settlement [3] - An internal review in 2025 identified issues with a small subset of returns, leading to the issuance of refunds for those cases [4] - In a separate case, a federal judge rejected Amazon's attempt to dismiss a lawsuit regarding excessive pricing by merchants during the pandemic [5] - Additionally, Amazon agreed to a $2.5 billion settlement with the Federal Trade Commission over misleading practices related to its Prime program [6]