Core Insights - The company has successfully implemented a range of initiatives over the past 12 months, including assigned seating and extra legroom options [1] - A significant cost reduction plan of $500 million has been introduced, alongside new bag fees and basic economy fare options [1] - The execution of these initiatives has been completed within 11 months, indicating effective management and operational efficiency [1] Initiative Overview - Introduction of assigned seating and extra legroom as part of customer service enhancements [1] - Launch of a $500 million cost takeout plan aimed at improving financial performance [1] - Implementation of new bag fees and basic economy fare products to diversify revenue streams [1] Customer Experience Enhancements - Changes made to maximize the earning and burning of Rapid Rewards tickets, improving customer loyalty programs [1] - Adjustments to flight credit expiration policies to enhance customer satisfaction [1]

Question-and-Answer SessionNo. I'm saying you've just had an insanely busy 12 months since the Laguna of last year, obviously launched so many idiosyncratic initiatives, so much going out of the macro. So maybe a great place to start would just be kind of, how are you spending your time? And how have things gone so far? And kind of how does the airline look where you sit right now?Robert JordanPresident, CEO & Vice Chairman of the Board Well, what I'm really pleased, a lot of things. But yes we introduced a ...