Core Content and Technology Offerings - The competitive dynamics for core content and technology offerings, particularly Westlaw and tax engines, remain stable, with CoCounsel being a market leader in the AI assistant space [1] - The company completed a $1 billion share repurchase program and maintains a strong capital position with a net leverage of 0.6 times [1] Financial Performance - Total company organic revenues increased by 7%, with the big three segments growing by 9% [4][5] - Adjusted EBITDA rose by 10% to $672 million, reflecting a margin increase to 37.7% [5][19] - Organic revenue growth for the legal professionals segment accelerated to 9%, driven by Westlaw and CoCounsel [6][16] Growth Outlook - The company expects organic revenue growth of 7.5% to 8% for 2026, with approximately 9.5% growth anticipated for the big three segments [2][24] - The tax and accounting segment is projected to achieve the highest absolute growth rate in 2026, with expectations of 11% to 13% organic growth [79] AI and Innovation - Positive customer feedback has been received for the AgenTik AI launches, with initial sales trends encouraging [2] - The company emphasizes the differentiation of Westlaw in an AI environment, highlighting the importance of comprehensive and accurate legal research [7][14] Segment Performance - Legal organic revenue grew by 9%, while corporate organic revenues increased by 7%, driven by legal, tax, and risk offerings [6][16] - Tax and accounting organic revenues grew by 10%, supported by strong performance in Latin America and the U.S. [17][79] Capital Allocation and M&A Strategy - The company has an estimated $9 billion capital capacity through 2027 and remains focused on balanced capital allocation [5][20] - The company is open to assessing additional inorganic opportunities, particularly in areas showing strong growth potential [56][58]

Financial Data and Key Metrics Changes - Total company organic revenues rose by 7%, with the big three segments growing by 9% [4][8] - Adjusted EBITDA increased by 10% to $672 million, reflecting a margin increase of 240 basis points to 37.7% [8][20] - Adjusted EPS was $0.85 for the quarter, compared to $0.80 in the prior year period [20] Business Line Data and Key Metrics Changes - Legal organic revenue grew by 9%, improving from 8% in the first half of 2025 [8][18] - Corporate segment organic revenues grew by 9%, with recurring revenue also increasing by 9% [18] - Tax and accounting organic revenues grew by 10%, driven by Latin American and U.S. businesses [18][19] - Reuters News organic revenues rose by 3%, primarily from growth in the agency business [19] Market Data and Key Metrics Changes - Global print organic revenues declined by 4% year on year [9][19] - The percentage of annualized contract value from GenAI-enabled products increased to 24%, up from 22% last quarter [19] Company Strategy and Development Direction - The company is reaffirming its full-year 2025 revenue and profit outlook, expecting approximately 9% organic revenue growth for the big three segments [4][21] - The company is focused on leveraging AI and technology to enhance product offerings and operational efficiency [7][16] - The competitive dynamics for core content-enabled technology offerings remain stable, with incremental competition in the AI assistance space [7][58] Management's Comments on Operating Environment and Future Outlook - Management noted temporary factors affecting revenue growth, including slower commercial print volumes and recent U.S. federal government cancellations [4][21] - The company remains confident in achieving its 9% organic revenue growth outlook for the year, driven by strong innovation-led momentum [21][24] - Looking ahead, the company expects organic revenue growth of approximately 7% in Q4, with legal professionals likely to deliver 9% organic revenue growth [21][24] Other Important Information - The company completed a $1 billion share repurchase program and remains well-capitalized with a net leverage of only 0.6 times [7][8] - The company is committed to a balanced capital allocation approach and is assessing additional inorganic opportunities [8] Q&A Session Summary Question: What is the outlook for government and corporate headwinds? - Management acknowledged temporary sales softness in corporates but remains confident in the long-term growth potential, targeting 9%-11% organic growth for next year [31][32] Question: How is customer reaction to Agentic AI? - Customer feedback on Agentic AI products has been very positive, with significant changes in user behavior noted [36][38] Question: What is the impact of the government shutdown on contracts? - Cancellations occurred prior to the shutdown, which has minimal impact on revenue [43] Question: How does the company view competition in the AI assistance space? - The company sees new entrants in the AI assistance space as a white space opportunity and is confident in its competitive position [58] Question: What are the expectations for tax and accounting business growth? - Management remains confident in delivering 11%-13% organic growth for the tax and accounting segment in 2026 [60][62] Question: What is the company's approach to pricing strategy? - The company aims to price based on the value provided by its AI products, with a focus on maintaining competitive pricing [83][86] Question: What is the outlook for capital allocation and share buybacks? - The company maintains a framework for capital allocation but is willing to step up buybacks when opportunities arise [99][100]

Core Insights - Thomson Reuters reported a 3% increase in total revenues for Q3 2025, driven by a 7% growth in organic revenues, particularly in its "Big 3" segments: Legal Professionals, Corporates, and Tax & Accounting Professionals [1][4][23] - The company emphasized its AI-driven innovation strategy, which is reshaping professional workflows and enhancing customer capabilities [1][4] - A robust capital position allows the company to pursue further inorganic growth opportunities while maintaining a focus on long-term investment strategies [1] Financial Performance - Total revenues reached $1.782 billion in Q3 2025, up from $1.724 billion in Q3 2024, marking a 3% increase [2][3] - Operating profit surged by 43% to $593 million, attributed to higher revenues and an operating gain from the sale of a minority equity interest [2][3] - Diluted earnings per share (EPS) increased to $0.94, a 40% rise compared to $0.67 in the previous year [2][3] Revenue Breakdown - Recurring revenues accounted for 83% of total revenues, growing by 3%, while transaction revenues increased by 12% [3][23] - The "Big 3" segments collectively contributed to a 9% organic revenue growth, representing 82% of total revenues [5][23] - Global Print revenues declined by 4%, impacting overall revenue growth [3][5] Segment Highlights - Legal Professionals segment saw a 2% decrease in revenues, but organic growth was 9%, driven by products like Westlaw and CoCounsel [9][10] - Corporates segment revenues increased by 10%, with an 8% rise in adjusted EBITDA [12][13] - Tax & Accounting Professionals segment revenues rose by 15%, with a 10% organic growth rate, reflecting the impact of acquisitions [14][15] Cash Flow and Shareholder Returns - Net cash provided by operating activities decreased by 7% to $704 million, while free cash flow fell by 11% to $526 million [2][6] - The company completed a $1.0 billion share repurchase program, enhancing shareholder value [4][35] - A quarterly dividend of $0.595 per share was announced, marking the 32nd consecutive year of dividend increases [34] Future Outlook - The company reaffirmed its full-year 2025 outlook, expecting total revenue growth and organic revenue growth to trend towards the lower end of their respective ranges [24][26] - For 2026, the company anticipates adjusted EBITDA margin expansion of approximately 100 basis points and free cash flow of around $2.1 billion [30][31]

Core Insights - Information Services Group (ISG) announced its financial results for the third quarter ended September 30, 2025 [1] Financial Performance - The company reported its earnings for the third quarter, indicating a focus on financial metrics and performance evaluation [1]

Core Insights - European enterprises are transforming customer experience operations by adopting AI, cloud, and automation technologies to create agile and secure contact centers [1][2][3] Group 1: Strategic Shift in Contact Centers - Enterprises are prioritizing structured optimization and productivity improvements over staff expansion, reflecting a global trend towards sustainable growth with customer experience (CX) excellence at its core [2][3] - The 2025 ISG Provider Lens report indicates that CX has evolved into a strategic priority, with companies adopting AI-powered, cloud-native, and omnichannel contact center models to enhance agility and customer satisfaction [2][3] Group 2: Cloud Migration and Operational Efficiency - Cloud migration is identified as a cornerstone of the evolution in contact centers, providing flexibility, scalability, and support for remote work integration [3] - By utilizing cloud-based contact center customer experience (CCCX) platforms, enterprises can optimize spending, improve service reliability, and reduce infrastructure costs [3] Group 3: AI and Automation Integration - AI and automation are redefining CCCX operations, with intelligent virtual assistants and predictive analytics enhancing customer engagement and decision-making [4][5] - The integration of customer data platforms has improved personalization capabilities, allowing agents to provide more accurate responses and strengthen customer loyalty [5] Group 4: Security and Compliance Focus - Security and compliance are top priorities for enterprises adopting AI-enabled contact centers, with a heightened focus on data protection and adherence to regulations like GDPR and PCI-DSS [6][7] - Modern CCCX platforms incorporate advanced safeguards such as multifactor authentication and AI-based monitoring tools to manage compliance risks [6][7] Group 5: Market Trends and Provider Evaluation - The report highlights trends such as the expansion of self-service capabilities and initiatives aimed at enhancing agent experience to drive retention and productivity [7] - The report evaluates 27 providers across three quadrants, naming Atento, Capita, Concentrix, and others as Leaders in various categories [9]

Core Insights - Enterprises are transforming contact centers from transactional hubs to growth engines through AI integration [1][2][3] - The adoption of generative AI and analytics is redefining customer interaction management and aligning operations with long-term business goals [2][3] AI Integration and Impact - AI-enabled customer experience solutions are shifting organizations from reactive support to proactive engagement, enhancing consumer loyalty [2][3] - Significant improvements in service quality and productivity are being achieved by integrating AI with core data and knowledge management frameworks [3][4] Challenges in AI Adoption - Many enterprises face difficulties in scaling AI solutions beyond pilot projects due to data quality issues and integration challenges with legacy systems [4] - Organizations are reassessing investment priorities to balance innovation with measurable outcomes, utilizing modular AI platforms for scalability [4] Workforce Transformation - Contact center agents are evolving into brand ambassadors, leveraging AI insights for complex interactions [5] - Upskilling and continuous learning programs are becoming essential for workforce transformation, with AI literacy being a critical requirement [5] Strategic Alignment - Organizations that effectively align people, data, and technology are realizing the greatest value from AI in customer experience [6] - Increased investments in specialized talent and solutions by service providers are facilitating enterprise engagement in modernizing contact centers [6] Trends in Customer Experience - The report highlights trends such as the shift towards omnichannel engagement models and the importance of responsible AI governance in customer experience functions [7] - The 2025 ISG Provider Lens report evaluates 34 providers across three quadrants: Digital Operations, Intelligent Agent Experience, and Intelligent CX [8] Provider Recognition - Concentrix, Foundever, Genpact, HGS, Konecta, Sutherland, TP, Transcom, and WNS are recognized as Leaders in all three quadrants [9] - Firstsource and HCLTech are identified as Rising Stars in two quadrants each, indicating promising portfolios and high future potential [10]

Q3 2025 Earnings Call October 29, 2025 Safe Harbor Statement and Non-GAAP Financial Measures Forward-Looking Statements This communication includes statements that express our opinions, expectations, beliefs, plans, objectives, assumptions, or projections regarding future events or future results and therefore are, or may be deemed to be, "forward-looking statements" within the meaning of the "safe harbor provisions" of the Private Securities Litigation Reform Act of 1995. These forward-looking statements c ...

Core Insights - Swiss enterprises are leading the global shift towards an AI-driven workplace, adopting automation and hybrid work practices more rapidly than their European counterparts [1][20] - The transition from AI experimentation to large-scale implementation is evident, with a focus on enhancing productivity and employee well-being [2][3] AI Adoption and Implementation - AI adoption in Switzerland has progressed to large-scale implementation, with organizations automating processes and creating new working methods [2][3] - Enterprises are developing frameworks for responsible AI to build employee trust and ensure sustainable productivity [2][3] Workplace Strategies and Governance - Swiss enterprises are modernizing workplace strategies amid competitive pressures, emphasizing AI governance as a key criterion for selecting service providers [3][4] - Environmental, social, and governance (ESG) requirements are driving the adoption of sustainability practices, including carbon tracking and circular IT [3] Collaboration and User Experience - Collaboration in Swiss enterprises is evolving, shifting focus from traditional service-level indicators to user experience metrics [4][5] - Generative AI platforms are facilitating this transition, leading organizations to establish frameworks for AI readiness and governance [4] Digital Employee Experience - Digital employee experience (DEX) is a central priority, with providers offering AI analytics to proactively address operational issues [5] - Subscription-based device-as-a-service (DaaS) models are being embraced for lifecycle management and cost predictability [5] Market Evaluation and Leadership - The 2025 ISG Provider Lens Future of Work Services report evaluates 40 providers across six quadrants, identifying leaders such as Swisscom, TCS, and Wipro [9][10] - Microland is recognized as the global ISG CX Star Performer for 2025, achieving the highest customer satisfaction scores [12]

Core Insights - German enterprises are transforming their work practices by adopting hybrid models and integrating responsible AI to enhance productivity and growth [2][3][4] - The ISG Provider Lens report highlights that economic stagnation and demographic pressures are driving a structural labor shortage, prompting companies to expand international recruitment and reskilling programs [2][4] AI Adoption and Workplace Transformation - AI adoption in Germany has reached a critical point, with over 40% of companies utilizing AI in their processes and more than 90% considering generative AI essential for future business models [4][5] - The shift towards AI is moving from limited applications to becoming a core business priority, with increased investments across various sectors [4][5] Hybrid Work Models - Hybrid work has become a permanent aspect of the German labor market, evolving from temporary measures during the COVID-19 pandemic to stable, strategic arrangements [3][4] - Companies are redesigning office spaces to serve as collaboration hubs and are equipping managers to effectively lead distributed teams [3][4] Agentic AI Development - Agentic AI is emerging as a significant trend, with autonomous AI agents capable of executing complex tasks with minimal human oversight [5][6] - Major automotive companies like Mercedes-Benz and BMW are already implementing agentic systems for tasks such as conversational navigation and supply chain optimization [5][6] Human-Agent Collaboration - There is a growing recognition that AI will transform jobs rather than replace them, leading enterprises to redefine roles and skills to promote collaboration between humans and AI [6][7] - The report also notes a shift towards experience-driven, outcome-based contracting aligned with responsible AI governance [7] Provider Evaluation - The report evaluates 39 providers across six quadrants, naming Capgemini, Deutsche Telekom, Infosys, and Wipro as Leaders in all six quadrants [10] - Other notable Leaders include Accenture, Bechtle, Computacenter, and HCLTech, with various companies recognized as Rising Stars for their promising portfolios [11][10]

Core Insights - Australian enterprises are transforming their digital workplaces by integrating generative AI, hybrid work models, and sustainability innovations, as highlighted in the ISG Provider Lens report [1][19]. Digital Workplace Identity - Australia has developed a unique digital workplace identity, moving beyond global imitation to incorporate AI ethics, experience design, and ESG goals into technology strategies [2][3]. Hybrid Work Models - Over 80% of Australian enterprises have adopted hybrid work modes, creating inclusive work models that balance employee flexibility with organizational accountability [3][4]. Experience Management - Experience management is crucial for workplace transformation, with organizations shifting from service-level agreements to experience-level agreements (XLAs) to enhance employee satisfaction and business outcomes [4][5]. Generative AI Integration - Generative AI is now a core component of Australian enterprises, influencing workplace strategies through workflow automation, collaboration, and analytics [5][6]. Trends in Workplace Services - Key trends include the use of GreenOps platforms for energy optimization and AI-powered learning tools to promote equity and lifelong employee development [7]. Provider Evaluation - The report evaluates 37 providers across six quadrants, naming Capgemini, HCLTech, Infosys, TCS, and Wipro as Leaders in all six quadrants [8][9].