Financial Performance - Adjusted Revenue was $751 million, a decrease of 8.5% year-over-year (or 8.1% in constant currency) [5, 27] - Adjusted EBITDA was $37 million with a margin of 4.9%, a 2.8% year-over-year increase [5, 29] - Adjusted Free Cash Flow was negative $74 million [40] Sales Metrics - New business signings ACV reached $109 million [5, 13] - New Business TCV was $53 million [13] - Net ARR Activity Impact (TTM) was $116 million [5, 15] Portfolio Rationalization - $778 million of net proceeds were generated from three divestitures executed in 2024 [9] - 85% of the $1 billion capital target has been deployed [8, 9] - Up to $350 million of net proceeds are expected from additional portfolio rationalization opportunities [9] Segment Performance - Government segment revenue was $216 million, a decrease of 16.3% year-over-year [36] - Commercial segment revenue was $402 million, a decrease of 4.1% year-over-year [36] - Transportation segment revenue was $133 million, a decrease of 7.6% year-over-year [36] Outlook - FY 2025 Adjusted Revenue is projected to be between $3.1 billion and $3.25 billion [47] - FY 2025 Adjusted EBITDA Margin is expected to be between 4.5% and 5.5% [47] - FY 2025 Adjusted Free Cash Flow is projected to be between $0 million and $40 million [48]

Exlservice (EXLS) Q1 2025 Earnings Call April 30, 2025 10:00 AM ET Company Participants John Kristoff - VP, IRRohit Kapoor - Chair & CEOMaurizio Nicolelli - Executive VP & CFOBryan Bergin - Managing DirectorPuneet Jain - Associate - Equity ResearchVincent Colicchio - Managing Director David Grossman - Managing Director Conference Call Participants Surinder Thind - Senior VP & Equity AnalystMaggie Nolan - Research Analyst - Technology, Media & CommunicationsDavid Koning - Senior Research Analyst Operator Hel ...

Exlservice (EXLS) Q1 2025 Earnings Call April 30, 2025 10:00 AM ET Speaker0 Hello and welcome to the EXL Service Holdings Inc. Q1 twenty twenty five Earnings Call. We ask that you please hold all questions until the completion of the formal remarks. At which time you will be given instructions for the question and answer session. Also, as a reminder, this conference is being recorded today. If you have any objections, please disconnect at this time. I will now turn the call over to John Christophe, Vice Pre ...

Helping Utilities Take Customer Satisfaction and Trust to New Heights While Reducing Operating Costs ibex to Showcase AI-powered CX Solutions for Utilities at the IUCX Annual Conference 2025 Helping utilities elevate customer satisfaction and trust while reducing operating costs PHOENIX, April 30, 2025 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced it will be participating in the IUCX ...

WASHINGTON, April 29, 2025 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced that ibex Wave iX Translate and ibex Wave iX AI Virtual Agent have each earned the 2025 Product of the Year Award from TMC's CUSTOMER Magazine, for helping clients improve the customer experience. About CUSTOMER Magazine TMC'sCUSTOMERmagazine, originally launched in 1982 as Telemarketing magazine, remains ...

Group 1 - Concentrix is shifting its business model to become an artificial intelligence implementer rather than being affected by AI [1] - The company provided guidance to generate approximately $625 million in free cash flow [1]

Core Viewpoint - The Gross Law Firm has issued a notice to shareholders of TELUS International (Cda) Inc. regarding a class action lawsuit due to alleged misleading statements and omissions related to the company's AI Data Solutions and its impact on profitability [1][3]. Summary by Relevant Sections Class Action Details - The class period for the lawsuit is from February 16, 2023, to August 1, 2024 [3]. - Shareholders who purchased shares during this period are encouraged to contact the firm for potential lead plaintiff appointment [1][4]. Allegations Against TELUS International - The complaint alleges that TELUS International's AI Data Solutions required the cannibalization of its higher-margin offerings [3]. - It is claimed that the company's declining profitability is linked to its push to develop AI capabilities [3]. - The shift towards AI is said to have put greater pressure on the company's margins than previously disclosed [3]. - As a result, the positive statements made by the defendants regarding the company's business and prospects were materially misleading [3]. Next Steps for Shareholders - Shareholders must register by March 31, 2025, to participate in the class action [4]. - Once registered, shareholders will receive updates through a portfolio monitoring software [4]. Firm's Mission - The Gross Law Firm aims to protect investors' rights and ensure companies adhere to responsible business practices [5].

Core Insights - ibex is sponsoring the CCW Executive Exchange in Austin, TX, from March 12-14, 2025, to showcase its transformative customer experience (CX) solutions and AI-driven technologies [1][8] - The event will focus on topics such as conversational IVR, next-gen customer analytics, AI utilization, and BPO partnerships, areas where ibex has shown expertise and leadership [2][3] Company Overview - ibex is a global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, operating approximately 30 facilities worldwide [6][7] - The company employs over 30,000 individuals and manages nearly 175 million customer interactions annually, contributing over $2.2 billion in lifetime customer revenue each year [7] Product and Technology - The ibex Wave iX solution suite, which includes components for Agent, Customer, and Insights, utilizes Generative AI technology to enhance customer experience and agent-assisted interactions [4][7] - ibex aims to align its solutions with specific business needs to deliver transformative outcomes and improve contact center performance while reducing operating costs [5][6]