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金融 3·15丨新型消费陷阱与维权路径
清华金融评论· 2025-03-15 09:07
Core Viewpoint - The article emphasizes the importance of consumer rights protection and highlights common consumer traps and pathways for rights protection, particularly in the context of the International Consumer Rights Day (315) [1]. Group 1: Case Studies - Case 1: A pet store misled consumers by falsely claiming that pets sold had received vaccinations, leading to regulatory action against the store [2][3][4]. - Case 2: An elderly care institution engaged in price fraud by advertising a fictitious original price and including a clause that reserved the final interpretation rights to the company, resulting in penalties from regulatory authorities [7][8][9]. - Case 3: A fitness center refused to refund a prepaid card based on a "no refund, no exchange" clause, but the court ruled in favor of the consumer, deeming the clause invalid [11][12][13][14]. Group 2: Consumer Rights Protection Tips - For pet purchases, consumers should request an "Animal Quarantine Certificate" and verify vaccination records through the "Pet Trust" platform [5]. - For elderly care services, consumers are advised to check the institution's operational records and request proof of historical prices for discounts [10]. - For prepaid fitness services, consumers should include "force majeure refund" clauses in contracts and utilize electronic contract platforms for documentation [15].