Core Viewpoint - The Zhejiang Home Appliance Service and Maintenance Association has initiated a campaign to promote integrity within the home appliance repair industry in response to recent negative events affecting the sector's reputation [1][2]. Group 1: Integrity Initiatives - The association calls for all home appliance service and maintenance companies to sign the "Integrity Service Commitment," integrating integrity into the entire service chain [1][2]. - The commitment includes not accepting gifts from consumers, not disclosing user information, avoiding commercial bribery, and refraining from malicious competition [1][2]. - A "red and black list" system will be established to recognize compliant enterprises and penalize violators, aiming to make integrity a hallmark of the industry [1]. Group 2: Service Standards and Transparency - All service personnel will undergo national professional skills training and must hold certificates before providing services [2]. - The association promotes a "sunshine pricing" system, ensuring that service project pricing, parts costs, and billing methods are fully disclosed to consumers [2]. - A mechanism for resolving pricing disputes will be established to prevent unfair practices and ensure consumers can engage in "informed and assured consumption" [2]. Group 3: Consumer Protection and Supervision - A dedicated hotline for consumer complaints regarding service quality, pricing standards, and integrity issues will be set up [3]. - A closed-loop management mechanism will be implemented to ensure that all complaints are investigated, and results are publicly disclosed [3]. - The association encourages public participation in industry supervision and will regularly publish a "White Paper on Integrity Services" to promote transparency [3].