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内蒙古空港贵宾服务公司高效保障晚点旅客顺利登机
Core Viewpoint - The article highlights the effective emergency response and seamless service provided by the Inner Mongolia Airport VIP Service Company during a train delay, ensuring that passengers can make their connecting flights despite adverse weather conditions [1][2][3]. Group 1: Emergency Response - Upon learning about the delay of train K7915, the Inner Mongolia Airport VIP Service Company promptly activated the "Air-Rail Intermodal" emergency support plan, tracking the train's status and coordinating with the relevant airport and station services to facilitate passenger transfers [2]. - The company established a three-party collaboration with Hohhot East Station and Hohhot Baita Airport ground service departments to reserve check-in counters and security channels for affected passengers, maximizing their chances of making their flights [2]. Group 2: Professional Service - The company provided dedicated services from the moment passengers disembarked from the train to their boarding at the airport, including direct transportation to the terminal, assistance with check-in, and expedited security checks [3]. - A passenger expressed gratitude for the service, noting that the transition from train to flight took less than 20 minutes, which was unexpected given the circumstances [3]. Group 3: Service Upgrades - Over the past four years, the Inner Mongolia Airport VIP Service Company has continuously improved its "Air-Rail Intermodal" service, replicating airport management practices at high-speed rail stations in Hohhot, Baotou, and Ulaanqab [3]. - The company has conducted over 30 training sessions for service personnel and developed a "Emergency Transfer Service Standard" to enhance the precision of transfer times, measuring the duration from train doors to VIP lounge doors [3]. - In total, the company has served 397,488 passengers across three cities and four stations, with 7,238 passengers utilizing the air-rail intermodal service, receiving multiple commendations for their efforts [3].