Core Insights - The article highlights the long-standing "relationship dilemma" in platform economies, where laborers lack transparency and dialogue with algorithms, leading to misunderstandings and mistrust [1][2] - The need for open dialogue mechanisms and transparency in algorithm rules is emphasized as essential for improving labor relations and ensuring sustainable platform development [3][4] Group 1: Labor Relations and Trust - A significant 62.7% of drivers believe that "platform rules are not transparent," indicating a major concern regarding trust and understanding between drivers and platforms [2] - The complexity of algorithm rules and dynamic commission rates contribute to a lack of trust among laborers, which can negatively impact service quality and platform stability [1][2] Group 2: Initiatives for Improvement - The first national "Orange Heart Protection Algorithm Consultation Conference" was held by Huolala, expanding the discussion topics from 5 to 15, covering various aspects of driver rights and platform rules [3] - Major platforms like Meituan and Ele.me are also shifting towards "two-way negotiation" by implementing measures such as eliminating penalties for delays and optimizing order assignment mechanisms [3] Group 3: Policy Alignment and Industry Standards - The trend of enhancing labor rights aligns with national policies aimed at protecting new employment forms, emphasizing the importance of laborer participation in the negotiation process [4] - Huolala's practices serve as a benchmark for the industry, responding positively to policy requirements and promoting effective collaboration between platforms and laborers [4] Group 4: Practical Measures and Innovations - Huolala has introduced an "algorithm disclosure" feature on its website to make platform rules more accessible and understandable, increasing driver income efficiency by adjusting order allocation algorithms [5] - The company has implemented a dual settlement mechanism to address issues like payment delays and occupational injuries, investing 10 million yuan annually to support drivers [5] - The shift from a "black box" to a "glass house" in platform governance signifies a deeper transformation in the industry, fostering a collaborative environment between platforms and laborers [5]